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MildorZalost
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Posts: 16
Registered: ‎03-20-2017
Location: MX
Views: 347
Message 1 of 4

Approach to wake up not working with tempered glass screen protector

Is it normal? there is a sensor the tempered glass might be affecting?

Senior MotoAgent
Senior MotoAgent
Posts: 4,897
Registered: ‎12-04-2017
Location: IN
Views: 302
Message 2 of 4

Re: Approach to wake up not working with tempered glass screen protector


@MildorZalost wrote:

Is it normal? there is a sensor the tempered glass might be affecting?


Hi MildorZalost,

 

Yes! It is possible a tempered glass could cause the interruption. Please make sure your moto display is enabled and test in safe mode. If this did not help, then please remove the protective glass and test again.

 

Let us know how it goes?

 

Regards,

Swaraj

Moto Support

MildorZalost
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Posts: 16
Registered: ‎03-20-2017
Location: MX
Views: 300
Message 3 of 4

Re: Approach to wake up not working with tempered glass screen protector

Removed the screen protector and it worked again, maybe I need a better quality protection

Senior MotoAgent
Senior MotoAgent
Posts: 4,897
Registered: ‎12-04-2017
Location: IN
Views: 297
Message 4 of 4

Re: Approach to wake up not working with tempered glass screen protector


@MildorZalost wrote:

Removed the screen protector and it worked again, maybe I need a better quality protection


Smiley Happy Glad to know that! 

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