09-20-2018 08:54 PM
This evening, the G6 that I have owned since Monday suddenly had an only black screen. The phone still makes lock/unlock sounds, shake to enable to flashlight still works, and it operates normally in fastboot and recovery.
In recovery, I looked through the logs and found this gem:
Failed to set brightness: Permission denied
It seems that, somehow, Android dorked itself. I can't restore it as my bootloader is locked.
I guess this phone is going back to the big box store for an exchange tomorrow...
09-21-2018 12:50 AM
Sorry to hear this, this is strange--Just to narrow down, have you tried charging the device when the power of the device is drained completely? Let us know if that makes any changes?
Request you to share us the log files, we would like to take a look before you send for service/exchange or replacement. Also, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled. This will help us investigate. Make sure that your Motorola Privacy is enabled.
If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
09-21-2018 03:01 AM
Make a Factory Reset:
1. Power off the phone
2. Press and hold volume-and power button
3. Select RECOVERY MODE and press power button
4. When the screen with the broken robot appears, press and hold the power button and quickly press and release the volume +
5. Select "Wipe data/factory reset" and press power button
This should restore all application permissions to the original state, however, it will erase all data from the phone and you will have to configure the phone as new.
09-21-2018 04:31 AM
I have not completely drained the phone and charged it from that state.
I can tell you the app that caused the bug, it was Capital One (bank). I attempted to make a mobile deposit for the first time and that's what started the screen issues.
I cannot enable Motorola Privacy since I cannot access Android on this phone.
I will be replacing this device via retailer exchange this morning.
09-26-2018 03:27 AM