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2 Posts

03-09-2019

US

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Broken screen

2019-03-09, 19:50 PM

Bought my phone February 27 2019. On March 6 2019. It fell out of my pocket and the screen cracked. I was unable to get any coverage or anything like that on it through my carrier. Bc I only had it a week. Is there any thing the company will do to fix my problem. I'm at a lost.

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455 Posts

07-13-2017

GB

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Re: Broken screen

2019-03-09, 20:12 PM
Motorola Warranty will allow you to have a refund of your current phone... Very quick and easy service... :D

Just ask them for a refund and they'll help you through how to get the new phone :)
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2 Posts

03-09-2019

US

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Re: Broken screen

2019-03-09, 20:15 PM
They keep giving me the run around. Saying that the system is updating. And that someone will contact me within a couple days time. And I'm getting nothing.
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12354 Posts

02-02-2016

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Re: Broken screen

2019-03-09, 20:15 PM

It's the same way pretty much with insurance for all devices: you have to purchase the protection before there's a claim.  

 

 

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12354 Posts

02-02-2016

US

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Re: Broken screen

2019-03-09, 20:25 PM

 wrote:
Motorola Warranty will allow you to have a refund of your current phone... Very quick and easy service... :D

Just ask them for a refund and they'll help you through how to get the new phone :)

Please note that the OP is in the United States, where the laws are different.  It's one thing to replace a device that's not functioning properly and quite another to replace a device that suffered accidental damage.

 

Also, just FYI, there is no walk-in repair in the U.S.  All units requiring repair get shipped to Moto's facility.

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455 Posts

07-13-2017

GB

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Re: Broken screen

2019-03-09, 20:30 PM

 wrote:

 wrote:
Motorola Warranty will allow you to have a refund of your current phone... Very quick and easy service... :D

Just ask them for a refund and they'll help you through how to get the new phone :)

Please note that the OP is in the United States, where the laws are different.  It's one thing to replace a device that's not functioning properly and quite another to replace a device that suffered accidental damage.

 

Also, just FYI, there is no walk-in repair in the U.S.  All units requiring repair get shipped to Moto's facility.


Well then... That's my idea out the window... 

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18 Posts

05-06-2015

PR

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Re: Broken screen

2019-03-10, 10:08 AM
you are lost that why always I buy cover to new phone
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