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DigantaMedhi
Blue Screen Again
Posts: 3
Registered: ‎06-09-2018
Location: IN
Views: 1,217
Message 1 of 10

Camera mode issue

I recently bought moto g6 4gb/64gb variant. But two modes 'cut out' and 'text scanner' are missing in my camera. I did updated my camera and also formatted once. But it's of no use. Please help me.

Is there any setting issues?

Senior MotoAgent
Senior MotoAgent
Posts: 4,926
Registered: ‎12-04-2017
Location: IN
Views: 1,137
Message 2 of 10

Re: Camera mode issue


@DigantaMedhi wrote:

I recently bought moto g6 4gb/64gb variant. But two modes 'cut out' and 'text scanner' are missing in my camera. I did updated my camera and also formatted once. But it's of no use. Please help me.

Is there any setting issues?


Hi DigantaMedhi,


Thank you for reporting, let me help you here. Could you let us know the current version of the camera app you are using? Could you share us a screenshot. In the meantime, let me confirm from the team and get back to you on this.

 

Thanks,

Swaraj

Moto support

 

 

Senior MotoAgent
Senior MotoAgent
Posts: 4,926
Registered: ‎12-04-2017
Location: IN
Views: 1,112
Message 3 of 10

Re: Camera mode issue


@Agent_Swaraj wrote:

@DigantaMedhi wrote:

I recently bought moto g6 4gb/64gb variant. But two modes 'cut out' and 'text scanner' are missing in my camera. I did updated my camera and also formatted once. But it's of no use. Please help me.

Is there any setting issues?


Hi DigantaMedhi,


Thank you for reporting, let me help you here. Could you let us know the current version of the camera app you are using? Could you share us a screenshot. In the meantime, let me confirm from the team and get back to you on this.

 

Thanks,

Swaraj

Moto support

 

 


Hi DigantaMedhi,

 

Update:

 

We have tested on our device and it appears to have the feature of "Cut out" and "Text Scanner" under camera-- would request you to uninstall any update on the camera app - reboot your device - reinstall the update as mentioned 'Camera2" and observe. Also, share us the screenshot of the latest version of your device camera. Hope this resolves.

 

Thanks,

Swaraj

Moto Support

DigantaMedhi
Blue Screen Again
Posts: 3
Registered: ‎06-09-2018
Location: IN
Views: 1,107
Message 4 of 10

Re: Camera mode issue

Yup I formatted my cellphone n then update camera software. It came now

Senior MotoAgent
Senior MotoAgent
Posts: 4,926
Registered: ‎12-04-2017
Location: IN
Views: 1,084
Message 5 of 10

Re: Camera mode issue


@DigantaMedhi wrote:

Yup I formatted my cellphone n then update camera software. It came now


Hi DigantaMedhi,

 

Glad to hear that. Let us know if you need any further assistance,

 

Thanks,

Swaraj

Moto Support

abhishekjoshine
What's DOS?
Posts: 2
Registered: ‎08-02-2018
Location: IN
Views: 881
Message 6 of 10

Re: Camera mode issue

Pls help, just bought MOTO g6 64 GB, My camera app is not opening always saying "Camera is stopped"

DigantaMedhi
Blue Screen Again
Posts: 3
Registered: ‎06-09-2018
Location: IN
Views: 868
Message 7 of 10

Re: Camera mode issue

Hi. Do reset ur cellphone n then update ur camera on playstore.
abhishekjoshine
What's DOS?
Posts: 2
Registered: ‎08-02-2018
Location: IN
Views: 858
Message 8 of 10

Re: Camera mode issue

sure will do,, thnks a lot Smiley Happy
V971
What's DOS?
Posts: 1
Registered: ‎08-07-2018
Location: IN
Views: 788
Message 9 of 10

Re: Camera mode issue

I m using g6, there is missing cut out and text scanner mode in my camera please help me too update my camera

Senior MotoAgent
Senior MotoAgent
Posts: 4,926
Registered: ‎12-04-2017
Location: IN
Views: 767
Message 10 of 10

Re: Camera mode issue


@V971 wrote:

I m using g6, there is missing cut out and text scanner mode in my camera please help me too update my camera


Hello V971,

 

Thank you for writing to us, it looks like you are on the older version of the camera. Please update your device camera app with "Camera 2' on the play store to the latest version available. Hope this helps.

 

Let us know how it goes?

 

Regards,

Swaraj

Moto Support

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