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SpeedProg
Blue Screen Again
Posts: 4
Registered: ‎01-26-2019
Location: DE
Views: 97
Message 1 of 4

Can't register my G6 on support site

I can't register my device on https://motorola-global-portal-de.custhelp.com/app/mcp/my_devices/

When I click the button to add the device, it loads the page anew, telling me that I have no device registered.

 

(As already said here like 1.5 months ago)

Since my later question for an update on it (like half a month ago), got ignore. I am here again ask to please maybe get this solved or at least some status update on this.... This time in it's own topic, since apparently this is a bigger thing.

Senior MotoAgent
Senior MotoAgent
Posts: 4,765
Registered: ‎03-05-2018
Location: US
Views: 91
Message 2 of 4

Re: Can't register my G6 on support site

Hi SpeedProg,

 

Thank you for posting. I'd like to help. Have you updated your profile with the Seial Number, carrier and the model of your phone? I would like to replicate this. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

SpeedProg
Blue Screen Again
Posts: 4
Registered: ‎01-26-2019
Location: DE
Views: 83
Message 3 of 4

Re: Can't register my G6 on support site

Hello,

yes I added one of the 2 IMEIs (not sure how I should enter a 2nd one or if that is needed) back then.
Also added the carrier and model a while ago.

Just double checked that they are in the forum profile.

thank you.
Senior MotoAgent
Senior MotoAgent
Posts: 4,960
Registered: ‎12-04-2017
Location: IN
Views: 48
Message 4 of 4

Re: Can't register my G6 on support site


@SpeedProg wrote:
Hello,

yes I added one of the 2 IMEIs (not sure how I should enter a 2nd one or if that is needed) back then.
Also added the carrier and model a while ago.

Just double checked that they are in the forum profile.

thank you.

Hi SpeedProg,

 

Sorry, you are still having trouble with registering your device. We have shared your details with our product team for further lookups. We will keep you posted if we need additional information.

 

Thanks,

Swaraj

Moto Support

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