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Senior MotoAgent
Senior MotoAgent
Posts: 776
Registered: ‎03-11-2019
Location: US
Views: 453
Message 11 of 31

Re: Cannot enable Mobile Data after Android 9 update

Hi dhf,

 

The Mobile assistant cannot be downloaded on the play store. It can only be downloaded through your computer or PC using this link: https://support.lenovo.com/downloads/ds101291. You will need to connect your phone to the PC and use the rescue option which will reflash your phone. Did you receive a prompt when tapping the build number? 

 

Best regards,
Zeke
Motorola Support


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dhf
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Posts: 15
Registered: ‎08-21-2018
Location: US
Views: 434
Message 12 of 31

Re: Cannot enable Mobile Data after Android 9 update

I was referring to the Mobile Assistant that must be downloaded from the Play Store if one cannot enable USB communication using the Mobile Assistant downloaded to the PC from the link you sent.

I have as I said eariler tried to enable the USB by tapping the Build Number and received no prompts even though I could see the box gray each time I tapped it.

I wanted to try RF communication but was unable to download the Assistant from the Play Store to do so.

It seems I will have to send the phone in for repair as I can't seem to be able to communicate with the G6 digitally unless you have any other suggestions.

 

Senior MotoAgent
Senior MotoAgent
Posts: 6,032
Registered: ‎12-04-2017
Location: IN
Views: 389
Message 13 of 31

Re: Cannot enable Mobile Data after Android 9 update


@dhf wrote:

I was referring to the Mobile Assistant that must be downloaded from the Play Store if one cannot enable USB communication using the Mobile Assistant downloaded to the PC from the link you sent.

I have as I said eariler tried to enable the USB by tapping the Build Number and received no prompts even though I could see the box gray each time I tapped it.

I wanted to try RF communication but was unable to download the Assistant from the Play Store to do so.

It seems I will have to send the phone in for repair as I can't seem to be able to communicate with the G6 digitally unless you have any other suggestions.

 


Hi dhf,

 

Thank you for keeping us posted and for the additional information, If you have already tried with new SIM card with no avail--our best option would be to send it to repair, so we can have one of our team get in touch with you for further assistance.

 

We have sent you a Private Message, please check and revert us back.

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
dhf
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Posts: 15
Registered: ‎08-21-2018
Location: US
Views: 380
Message 14 of 31

Re: Cannot enable Mobile Data after Android 9 update

The new Sim card is due tomorrow, if that does not solve the problem I will contact you for repair return instructions.

Thanks for your continued attention to my problem.

dhf
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Posts: 15
Registered: ‎08-21-2018
Location: US
Views: 370
Message 15 of 31

Re: Cannot enable Mobile Data after Android 9 update

Private message answered and now ready for return for repair.

Please advise procedure for this in warranty repair.

 

Thanks

Senior MotoAgent
Senior MotoAgent
Posts: 776
Registered: ‎03-11-2019
Location: US
Views: 320
Message 16 of 31

Re: Cannot enable Mobile Data after Android 9 update

Hi dhf,

 

Have you sent the phone in for repair? If you have questions on how to send the phone, let me know. I can assist you with that. 

 

Best regards,
Zeke
Motorola Support


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dhf
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Posts: 15
Registered: ‎08-21-2018
Location: US
Views: 315
Message 17 of 31

Re: Cannot enable Mobile Data after Android 9 update

yes, it was returned 7/25 and I am awaiting notification of replacement shipment
dhf
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Posts: 15
Registered: ‎08-21-2018
Location: US
Views: 253
Message 18 of 31

Re: Cannot enable Mobile Data after Android 9 update

Replacement has been received and is operating perfectly when updated to Android 9

Dude777
HDMI
Posts: 201
Registered: ‎03-28-2019
Location: US
Views: 242
Message 19 of 31

Re: Cannot enable Mobile Data after Android 9 update

That's freaking awesome!

Where is yours made?


~us retail g6~no lifeguard on duty
dhf
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Posts: 15
Registered: ‎08-21-2018
Location: US
Views: 236
Message 20 of 31

Re: Cannot enable Mobile Data after Android 9 update

It came from Domestic Moto/Lenovo service and was part of a replacement pool they could turn around quickly.

The phone is totally as new...I cannot see any sign of wear or use. As for where it was made, I have no idea.

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