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travellingdee
Fanfold Paper
Posts: 22
Registered: ‎02-20-2017
Location: EG
Views: 128
Message 1 of 4

Connecting

When I connect my Motorola g6 to my Acer laptop WNP opens. The phone Doe's not appear in file folder but does in my PC but says folder is empty. Any ideas!

Senior MotoAgent
Senior MotoAgent
Posts: 38
Registered: ‎09-11-2019
Location: US
Views: 69
Message 2 of 4

Re: Connecting

Hi travellingdee

 

Thanks for reaching out. Have you tried changing the USB Configuration to USB for File Transfer? If not, try the following steps provided below. Please let us know how it goes.

  1. Unlock your Android device.
  2. With a USB cable, connect your device to your computer.
  3. On your device, tap the "Charging this device via USB" notification.
  4. Under "Use USB for," select File Transfer.

Best regards,
Mike
Motorola Support

travellingdee
Fanfold Paper
Posts: 22
Registered: ‎02-20-2017
Location: EG
Views: 56
Message 3 of 4

Re: Connecting

Hi, thanks for your reply but it made me realise I have no idea what "unlock" means.    Ian

Senior MotoAgent
Senior MotoAgent
Posts: 38
Registered: ‎09-11-2019
Location: US
Views: 44
Message 4 of 4

Re: Connecting

Hi travellingdee,

 

No worries. If you have any sort of screen lock on the device like password, PIN, or Pattern, you just need "unlock" it to gain access to the device and that's what I meant for "unlock."

 

Best regards,
Mike
Motorola Support

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