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HarvMan
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Posts: 7
Registered: ‎11-25-2018
Location: CA
Views: 150
Message 1 of 3

Elantra In-car Bluetooth

Hi,

My Moto G6 Android smartphone recently updated to v9 Pie.
Now when an outgoing handsfree call is answered, "Private Mode" is displayed on the car screen and volume is extremely low.
The person answering cannot hear my voice, nor can I hear their voice.

Any ideas on how to resolve this?  Thanks!

PS - I have already tried disconnecting the device and then do pair a new device.
 
HarvMan
Fanfold Paper
Posts: 7
Registered: ‎11-25-2018
Location: CA
Views: 113
Message 2 of 3

Re: Elantra In-car Bluetooth

I have made some progress ...

Totally removed Elantra Bluetooth device on the phone, as well as the paired device on Hyundai Bluetooth.
Restarted the phone and then paired with Hyundai. Now outgoing calls are ringing properly and answered properly.
The party answering the call can be heard properly, but they have difficulty hearing me.

So the issue now is how to improve the call volume for the answering party.

Background info - refer to attached.
I noticed that tapping on the phone call Speaker icon will then show 3 options: Elantra, Speaker, Phone.
The default is Elantra, choosing any other results in "Private Mode" displayed on the car screen.

HarvMan
Fanfold Paper
Posts: 7
Registered: ‎11-25-2018
Location: CA
Views: 100
Message 3 of 3

Re: Elantra In-car Bluetooth

The final issue on how to improve the call volume for the answering party has now been resolved.

The following was changed on the phone using Developer Options:
1. Enabled the option "Disable Absolute Volume" to disable the Bluetooth absolute volume feature
2. Reset network settings: Wi-Fi, mobile and Bluetooth

Again, remove Elantra Bluetooth device on the phone, as well as the paired device on Hyundai Bluetooth.
Restart the phone and pair with Hyundai Bluetooth.
Tested several calls and the answering party can now properly hear the caller.

 

If you have any questions, please get in touch.

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