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Akshay0410
What's DOS?
Posts: 4
Registered: ‎07-28-2018
Location: IN
Views: 1,715
Message 1 of 10

Face unlock on moto g6 is not working

Face unlock on my moto g6 is not working. I scanned my face but the phone is not opening when I put it in front of my face.

Pratikamrutkar
Serial Port
Posts: 13
Registered: ‎02-01-2018
Location: IN
Views: 1,677
Message 2 of 10

Re: Face unlock on moto g6 is not working

Do the setup of face recognition again.

Pratikamrutkar
Senior MotoAgent
Senior MotoAgent
Posts: 5,300
Registered: ‎12-04-2017
Location: IN
Views: 1,640
Message 3 of 10

Re: Face unlock on moto g6 is not working


@Akshay0410 wrote:

Face unlock on my moto g6 is not working. I scanned my face but the phone is not opening when I put it in front of my face.


Hello Akshay0410,

 

Thank you for reporting, please try these steps and let us know if this helps?

 

Thanks,

Swaraj

Moto Support

Akshay0410
What's DOS?
Posts: 4
Registered: ‎07-28-2018
Location: IN
Views: 1,629
Message 4 of 10

Re: Face unlock on moto g6 is not working

I have tried the exact same steps many times. Its still not working
Akshay0410
What's DOS?
Posts: 4
Registered: ‎07-28-2018
Location: IN
Views: 1,629
Message 5 of 10

Re: Face unlock on moto g6 is not working

I have tried the exact same steps many times but its still not working.

Akshay0410
What's DOS?
Posts: 4
Registered: ‎07-28-2018
Location: IN
Views: 1,628
Message 6 of 10

Re: Face unlock on moto g6 is not working

I have already tries doing that numerous times.

Senior MotoAgent
Senior MotoAgent
Posts: 5,300
Registered: ‎12-04-2017
Location: IN
Views: 1,607
Message 7 of 10

Re: Face unlock on moto g6 is not working

Hello Akshay0410,

 

Thank you for testing, let us try one more time here.

  1. Locate settings > Security & location > Face unlock > input your pattern > If you have already stored the face unlock > select the first option "Redo face scan" > Once done -- you will have to toggle "Bypass lock screen" On on the next screen > Done.
  • Lock your screen > press the power button > keep the device in front of your face.

Hope this helps.

 

Let us know how it goes? As it works perfectly fine for me.

 

Thanks,

Swaraj

Moto Support

matt1231
Paper Tape
Posts: 2
Registered: ‎04-24-2017
Location: PL
Views: 1,126
Message 8 of 10

Re: Face unlock on moto g6 is not working

Still, it doesn't work

 

I've tried everything that I've found here (clear cache, uninstall outlook, set up a pin, turn off body detection, redoing scan, checking trust agents) but nothing works.

I remember it worked just after the factory reset, after one update it suddenly stopped.

matt1231
Paper Tape
Posts: 2
Registered: ‎04-24-2017
Location: PL
Views: 822
Message 9 of 10

Face recognition doesn't work after update

Hello,

My phone is no longer see me.

I've tried almost everything that I've found on this forum (clear cache, uninstall outlook, set up a pin, turn off body detection, redoing scan, checking trust agents) but nothing works.

I remember it worked just after the factory reset, after one update it suddenly stopped.

MotoFan10
Blue Screen Again
Posts: 1
Registered: ‎04-15-2019
Location: US
Views: 139
Message 10 of 10

Re: Face unlock on moto g6 is not working

Enable face unlock by scanning ur face. Then when the screen is off push the power button first on the Moto g6 then put ur face in front of the phone. The phone should then recognize ur face and unlock the phone. It won't recognize ur face when the screen is all the way off. You have to press the power button first in order to activate face scan.

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