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denniswilson
Fanfold Paper
Posts: 21
Registered: ‎03-22-2014
Location: US
Views: 798
Message 1 of 5

G6 Play screen lock sound

I have my AT&T G6 play for about 3  weeks now.

About a week ago the screen lock sound/chime stopped working when the screen went to sleep.

Toggled the "screen lock sound" on and off in the settings.  Also rebooted phone.  Still no sound.  All sound notifications are on.

Any souloutions would be appreciated.  Thanks !

 

Senior MotoAgent
Senior MotoAgent
Posts: 6,906
Registered: ‎03-05-2018
Location: US
Views: 793
Message 2 of 5

Re: G6 Play screen lock sound

Hi denniswilson,

 

Thanks for posting. Does it also have no lock sound when you press the power button to manually lock the phone? Make sure you're not on vibrate mode and/or DND mode. 

 

Best regards,
Rich
Motorola-Lenovo Support



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denniswilson
Fanfold Paper
Posts: 21
Registered: ‎03-22-2014
Location: US
Views: 772
Message 3 of 5

Re: G6 Play screen lock sound

Hi Rich

Correct...no lock sound with power button as well.
DND mode is off. Not on vibrate mode as well.

Started phone in safe mode also...no screen lock sound either.

Also reset all apps 

denniswilson
Fanfold Paper
Posts: 21
Registered: ‎03-22-2014
Location: US
Views: 730
Message 4 of 5

Re: G6 Play screen lock sound

Update....ok....heres what I noticed. I turned the media volume all the way up and I do hear a click sound when I lock the screen manually with the power button only. However, when the phone was brand new the screen would auto-lock after 1 minute and it would make the default chime sound (ding-ding). This sound has stopped when auto locking. So now I'm wondering if it is supposed to make the chime sound or not when auto-locking.
denniswilson
Fanfold Paper
Posts: 21
Registered: ‎03-22-2014
Location: US
Views: 715
Message 5 of 5

Re: G6 Play screen lock sound

Update #2
Ok...I'm so dumb....my bad,
Today I realized what was making that chime sound when the screen went to sleep and locked.
It is a Moto Suggestion app that I did not open. So every time the screen locked, it would make that nice chime sound if I didn't open it. Realized this moment when I saw the notification from Moto Suggestions and didn't open it. It stays on the screen and when the screen locks/sleeps it chimes. I think I'll leave it there...I like the chime !!Smiley SurprisedSmiley Happy

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