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Geoffllo
SCSI Port
Posts: 35
Registered: ‎07-02-2018
Location: GB
Views: 1,144
Message 41 of 250

Re: G6 Plus GPS not working

Agent_Swaraj, did you receive my 2 private messages? You haven't replied??
Geoff.

DinoNucci
Fanfold Paper
Posts: 8
Registered: ‎07-03-2018
Location: US
Views: 1,132
Message 42 of 250

Re: G6 Plus GPS not working

Swaraj, pls check your direct messages. I provided complete information.
Geoffllo
SCSI Port
Posts: 35
Registered: ‎07-02-2018
Location: GB
Views: 1,119
Message 43 of 250

Re: G6 Plus GPS not working

Are any moto agents following this topic???

 

it's getting silly now and very irritating!!

 

several contributors have put time and effort into sending bug reports etc, only to be ignored.

Senior MotoAgent
Senior MotoAgent
Posts: 4,926
Registered: ‎12-04-2017
Location: IN
Views: 1,106
Message 44 of 250

Re: G6 Plus GPS not working


@Geoffllo wrote:

Agent_Swaraj, did you receive my 2 private messages? You haven't replied??
Geoff.


Sorry about the delay, and we thank you for sharing us the Bug reports. Please be advised that we have shared the same with our engineer team for further investigation. We will keep you posted once we have an update.

 

Regards,

Swaraj

Moto Support

Senior MotoAgent
Senior MotoAgent
Posts: 4,926
Registered: ‎12-04-2017
Location: IN
Views: 1,104
Message 45 of 250

Re: G6 Plus GPS not working


@DinoNucci wrote:
Swaraj, pls check your direct messages. I provided complete information.

Hi DinoNucci,

 

Thank you for sharing the screenshots and Bug reports, we have shared the same with our engineer team for further evaluation. We will keep you posted here once we have an update.

 

Regards,

Swaraj

Moto Support

DinoNucci
Fanfold Paper
Posts: 8
Registered: ‎07-03-2018
Location: US
Views: 1,071
Message 46 of 250

Re: G6 Plus GPS not working

Thank you.  Should I be sending the phone somewhere for a warrenty claim?  GPS is essential for me.

Peddels
What's DOS?
Posts: 1
Registered: ‎07-05-2018
Location: NL
Views: 1,055
Message 47 of 250

Re: G6 Plus GPS not working

Ik have the same problem. Workaround workshop, but why isn't there a sollution ?

This seems tot be a major bug!!

Senior MotoAgent
Senior MotoAgent
Posts: 4,926
Registered: ‎12-04-2017
Location: IN
Views: 1,042
Message 48 of 250

Re: G6 Plus GPS not working


@DinoNucci wrote:

Thank you.  Should I be sending the phone somewhere for a warrenty claim?  GPS is essential for me.


Well, if this is really troubling your day to day work-- you can process for a warranty claim or send your device for service/repair/replacement.

 

Thanks,

Swaraj

Moto Support

Senior MotoAgent
Senior MotoAgent
Posts: 4,926
Registered: ‎12-04-2017
Location: IN
Views: 1,038
Message 49 of 250

Re: G6 Plus GPS not working


@Peddels wrote:

Ik have the same problem. Workaround workshop, but why isn't there a sollution ?

This seems tot be a major bug!!


Hi Peddels,

 

Sorry to learn about that, may I know if you have already tried the above steps and tested in safe mode? Please be advised that our team is still investigating in regards to the same. We will keep you posted once we have any further updates.

 

Meanwhile, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link.

 

Regards,
Swaraj

Moto Support

DinoNucci
Fanfold Paper
Posts: 8
Registered: ‎07-03-2018
Location: US
Views: 1,012
Message 50 of 250

Re: G6 Plus GPS not working

What is the timeframe for an update / fix?  Hours, days, weeks?  

 

I have updated my profile with IMEI, and as mentioned above, sent multiple screenshots via direct message.

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