cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
LieskeT
Blue Screen Again
Posts: 2
Registered: ‎07-10-2018
Location: BE
Views: 922
Message 61 of 250

Re: G6 Plus GPS not working

I have the same problem.. 

I was outdoors on the street in a village close to Leuven. I have had this problem for a few days & it is very inconvenient. 

Please help!

Gerd54
Punch Card
Posts: 26
Registered: ‎07-07-2018
Location: DE
Views: 908
Message 62 of 250

Re: G6 Plus GPS not working

Morning LieskeT,

 

why you not use the workaround how described of me in the second post before?

 

Sincerely

LieskeT
Blue Screen Again
Posts: 2
Registered: ‎07-10-2018
Location: BE
Views: 875
Message 63 of 250

Re: G6 Plus GPS not working

Thank you Gerd54!

 

The workaround is indeed very helpful & is a perfect temporary solution. 

However, I hope Motorola fixes this problem soon because I've only had this smartphone for 2 weeks & expect it to work properly ofcourse. 

 

 

Gerd54
Punch Card
Posts: 26
Registered: ‎07-07-2018
Location: DE
Views: 871
Message 64 of 250

Re: G6 Plus GPS not working

I use my phone now about 2 month and I was very pleased until this time and the problem with GPS.

But I think with the workaround isn't not really problematically to use GPS.

DinoNucci
Fanfold Paper
Posts: 8
Registered: ‎07-03-2018
Location: US
Views: 838
Message 65 of 250

Re: G6 Plus GPS not working


@DinoNucci

PLEASE help Motorola team. PLEASE.

Screenshot_20180710-180825.png

 

 

 

Gerd54
Punch Card
Posts: 26
Registered: ‎07-07-2018
Location: DE
Views: 830
Message 66 of 250

Re: G6 Plus GPS not working

What's your problem? When your phone cannot find GPS then you can use the workaround some posts before!

Geoffllo
SCSI Port
Posts: 35
Registered: ‎07-02-2018
Location: GB
Views: 827
Message 67 of 250

Re: G6 Plus GPS not working

COME ON MOTOROLA!! You're not even giving us updates now. Where are you Agent_Swaraj?? The VERY LEAST you can do is tell us what is happening!!

 

I'm pretty disgusted with Motorola right now.

 

Geoff.

Senior MotoAgent
Senior MotoAgent
Posts: 4,890
Registered: ‎12-04-2017
Location: IN
Views: 790
Message 68 of 250

Re: G6 Plus GPS not working

Hi All,

 

We appreciate all your inputs and logs, please be advised that our team is still investigating in regards to this. We haven't received any feedback yet-- we would love to get more reports so we can escalate to our engineer team for further investigation.

 

We request all users: 

 

  • Please update your profile if you have not done yet? Here is how you can update your profile with IMEI and make sure to have your Motorola privacy 'on'. To do so-- go to settings > systems > Motorola privacy > toggle on.
  • Please make sure to uninstall any third party GPS app you are using/reboot your device-- and test with google maps. If you are still facing the issue, we would like to have a screenshot/quick video and Bug reports right after the issue-- share us the link for us to further investigate.
  • Meanwhile, may I know if you have tried the workaround shared by "Gerd54" we have seen user reporting improvements.

Also, please be informed that we will certainly keep you posted on any update received further on this. We appreciate your patience in this regards.

 

Let us know if you have further questions?

 

Thanks,

Swaraj

Moto Support

 

 

Mr_Blackburn
What's DOS?
Posts: 1
Registered: ‎03-23-2014
Views: 740
Message 69 of 250

Re: G6 Plus GPS not working

Just wanted to add my name to the list. GPS not functioning with sat nav apps. I will now attempt the workaround - or buy a different brand....

Geoffllo
SCSI Port
Posts: 35
Registered: ‎07-02-2018
Location: GB
Views: 737
Message 70 of 250

Re: G6 Plus GPS not working

Swaraj

 

The profile update system will not accept the IMEI numbers nor the serial number of my phone.

 

So no, I haven't updated my profile as you recommend.

 

Geoff.

Top Kudoed Authors