03-02-2019 05:16 PM - edited 03-03-2019 12:11 AM
Why can't I get the November patch for my G6 Plus?
In my forum profile you can find the serial number of my phone and if further information is needed feel free to ask for it.
03-06-2019 06:16 AM
Thanks for posting, let me try to help. Just to narrow down—may I know if you have tried to update your device already? If yes, do you notice any error? Have you tried both via 'Mobile Data and WiFi' does that make any difference?
If you have already tried the above steps with no avail, then please remove your device SIM card and connect your device to WiFi and try again. Let us know if this helps, if not the last option would be to perform Factory Data Reset without restoring any apps and try again.
Hope this helps!