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Recep_Tayyip
SCSI Port
Posts: 31
Registered: ‎01-28-2017
Location: DE
Views: 152
Message 1 of 2

G6 Plus still on June security patch

Why can't I get the November patch for my G6 Plus?

In my forum profile you can find the serial number of my phone and if further information is needed feel free to ask for it.

Senior MotoAgent
Senior MotoAgent
Posts: 6,032
Registered: ‎12-04-2017
Location: IN
Views: 73
Message 2 of 2

Re: G6 Plus still on June security patch

Hi Recep_Tayyip,

 

 

Thanks for posting, let me try to help. Just to narrow down—may I know if you have tried to update your device already? If yes, do you notice any error? Have you tried both via 'Mobile Data and WiFi' does that make any difference?

 

If you have already tried the above steps with no avail, then please remove your device SIM card and connect your device to WiFi and try again. Let us know if this helps, if not the last option would be to perform Factory Data Reset without restoring any apps and try again.

 

Hope this helps!

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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