01-31-2019 10:06 AM
How do you know it hasn't recognised them?
The headphone symbol for showing headphones being plugged in, doesn't work by default! (I have no idea why btw).
Regarding my phone's socket, after realising I hadn't blown it out with compressed air, I did & a lump of fluff blew out! And of course, now it works . Glad I didn;t have to return my phone for repair (not that I got an answer as to where though).
02-03-2019 10:51 AM
Just got a new Moto G6 Play (X61922-9) to replace a Moto G4 Plus. Never had headphone issues with the G4 Plus but the same headphones are not detected by the G6. Tried several headphones (both TRS and TRRS) that work on the G5 Plus. Additionally I tried an app to switch from speaker to earphone and that worked, but only for a few moments before the headphones cut out. This seems to be what appears to be a fairly rampant manufacturer defect with the jack. Has anyone had any luck getting a replacement? It's a hassle migrating all the data and apps to a new phone so before I replace it I figured I'd check with others here.
02-17-2019 03:51 AM
Sorry I'm new at this.
I was directing the message to you. When I read your Post about pushing the headphone Jack in harder on the phone, I did that and the headphones work fine, So thank you again.
02-26-2019 09:42 AM
I've had my Moto G6 for a few months but recently started having a problem with the headphone jack. It doesn't happen consistently but it happens frequently now. If I insert my headset jack I get no sound through the headset - sometimes I hear some audio from the phone itself (instead of through the headset), sometimes I hear nothing at all. Once I remove the headset jack I can hear audio normally. On one occasion going through this sequence I could not get the phone to use its speaker for audio. So it seems there are a range of symptoms tied to the audio and the headphone jack. I've tried a few headsets all have the same problem. I would appreciate any advice on how to resolve this problem. Thank you
03-17-2019 09:01 AM
04-05-2019 01:59 PM
Exactly same problem here. Working with moto headphone that came in the box, but not with others. With others too it will work only and only if you insert up to two rings, and keep holding it there - leaving your job aside.
04-05-2019 02:02 PM
No, sir. It does not rule out. Why should your phone work with only your headphone in the box, and NOT with other headphones? Please answer that. Many people in User's Forum have complained the same. But, you are pretending not to know about it. Why do not you admit that there is a manufacturing defect?