09-22-2018 03:33 AM - edited 09-22-2018 03:36 AM
Hi moto tech support,
What is your next plan of action to get this purple font issue resolved? Its very unprofessional to have such look in premium phone i and many other people prefer only black and white color combinations then from where this purple bug came from? It has nothing to do with color mode. I have tried everything!
Get this fix asap! Its very unprofessional and ugly look!
09-25-2018 11:21 AM
This is odd. Please put the phone in safe mode to see if a third-party app is messing with your phone. Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing this. To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up. Please share a screenshot of the phone while it is in safe mode as well.
**Please don't ask me questions by Personal Message; questions belong in the forums.