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VenkiMadhura
Paper Tape
Posts: 3
Registered: ‎01-03-2019
Location: IN
Views: 272
Message 1 of 6

GPS is having issue after android 9 update

Whenever I try to lock Mobile while Navigation route is on, I get the alert voice GPS signal lost. If I keep my phone open for entire travel it is working fine. But if I lock it, looks like GPS is getting off internally because if I see in option GPS is on but when unlock my phone it is asking turn on GPS. Anybody please resolve this ASAP

Senior MotoAgent
Senior MotoAgent
Posts: 6,017
Registered: ‎12-04-2017
Location: IN
Views: 240
Message 2 of 6

Re: GPS is having issue after android 9 update


@VenkiMadhura wrote:

Whenever I try to lock Mobile while Navigation route is on, I get the alert voice GPS signal lost. If I keep my phone open for entire travel it is working fine. But if I lock it, looks like GPS is getting off internally because if I see in option GPS is on but when unlock my phone it is asking turn on GPS. Anybody please resolve this ASAP


Hi VenkiMadhura,

 

Interesting! Can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'.

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
VenkiMadhura
Paper Tape
Posts: 3
Registered: ‎01-03-2019
Location: IN
Views: 235
Message 3 of 6

Re: GPS is having issue after android 9 update

Hi Swaraj,

 

Thanks for the response. I am getting the same GPS signal lost voice message if I lock my phone during the navigation even in Safe Mode also. Please propose an resolution ASAP.

 

Regards,

Vengat

Senior MotoAgent
Senior MotoAgent
Posts: 6,017
Registered: ‎12-04-2017
Location: IN
Views: 183
Message 4 of 6

Re: GPS is having issue after android 9 update


@VenkiMadhura wrote:

Hi Swaraj,

 

Thanks for the response. I am getting the same GPS signal lost voice message if I lock my phone during the navigation even in Safe Mode also. Please propose an resolution ASAP.

 

Regards,

Vengat


Thanks for reverting, could you confirm if you are using Google Maps or any other third party apps? Can we quickly try clearing cache/data on the respective app by going to settings > apps & notification > Storage and clear data/cache > make sure to update the device apps to the latest version and observe again. 

 

Keep us posted if you have any questions?

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
VenkiMadhura
Paper Tape
Posts: 3
Registered: ‎01-03-2019
Location: IN
Views: 180
Message 5 of 6

Re: GPS is having issue after android 9 update

Hi Swaraj,

 

I tried above steps also. Has no result. Still getting GPS signal lost message as soon as I lock the phone.

 

Regards,

Vengat.

banzaikitten
Paper Tape
Posts: 6
Registered: ‎08-28-2019
Location: NL
Views: 117
Message 6 of 6

Re: GPS is having issue after android 9 update

hmm, this looks like the same problem i have posted.
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