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jay_dani
Paper Tape
Posts: 2
Registered: ‎03-20-2019
Location: IN
Views: 1,598
Message 1 of 18

Help with Phone app error after upgrading to Android 9

Hello,

 

I upgraded my Moto G6 to android 9 yesterday night. 

Since then, my phone app is continuously crashing. 

Below is the app error image:

 

Error screenshot.jpg

 

I have tried 'stopping' the app from the settings but this hasn't solved the issue. 

 

I was able to make a phone call by going into contacts -> choosing the contact and making a phone call. 

But if I wish to access the dialled / missed call list or dial a phone number which is not saved in the contact list, I am unable to do so! 

 

I have tried this in the safe mode as well, but the error / issue still continues:

 

Moto error safe mode.jpg

Anys suggestions please?


Thank you!

Senior MotoAgent
Senior MotoAgent
Posts: 6,017
Registered: ‎12-04-2017
Location: IN
Views: 1,552
Message 2 of 18

Re: Help with Phone app error after upgrading to Android 9

Hello jay_dani,

 

Thanks for reporting, this is strange. We would like to learn more about this. Please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled. To do so —> Settings > Systems > Motorola Privacy > Enable.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

However, please be informed that it is always good to have your device perform Factory Data Reset without restoring any apps and start your device fresh after the update. This rules out most of the glitches and boosts your overall device performance.

 

Regards,
Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Katakuri
Paper Tape
Posts: 2
Registered: ‎03-23-2019
Location: IN
Views: 1,481
Message 3 of 18

Re: Help with Phone app error after upgrading to Android 9

I have just updated my Moto G6 to Android Pi and am facing the same issue as @jay_dany.
Hoping for a fix soon!!
Ranjeetb420
What's DOS?
Posts: 1
Registered: ‎03-24-2019
Location: IN
Views: 1,448
Message 4 of 18

Re: Help with Phone app error after upgrading to Android 9

Even I am having same problem. Need a fix as soon as possible.

Katakuri
Paper Tape
Posts: 2
Registered: ‎03-23-2019
Location: IN
Views: 1,446
Message 5 of 18

Re: Help with Phone app error after upgrading to Android 9


@Ranjeetb420 wrote:

Even I am having same problem. Need a fix as soon as possible.



The issue has been resolved on its own for my device. I think you just need to give it some time. Mine was back to normal the very next day after the update.

jay_dani
Paper Tape
Posts: 2
Registered: ‎03-20-2019
Location: IN
Views: 1,392
Message 6 of 18

Re: Help with Phone app error after upgrading to Android 9

Hello Swaraj,

 

My details have already been updated in my profile and you are free to check my phone for this. 

 

Although (as mentioned in other comments), the app worked fine after a couple of days, this seems a glitch that the phone app was not working for 2 full days. It was quite a hassle. 

 

Do let me know if you need any details from me please. 


Thanks,
Jaysheel

Senior MotoAgent
Senior MotoAgent
Posts: 6,017
Registered: ‎12-04-2017
Location: IN
Views: 1,259
Message 7 of 18

Re: Help with Phone app error after upgrading to Android 9

Hi jay_dani,

 

Thanks, looking at the details—we do not see any issues. Are you still facing this?

 

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
tomisenbaert
Paper Tape
Posts: 1
Registered: ‎05-17-2019
Location: BE
Views: 981
Message 8 of 18

Re: Help with Phone app error after upgrading to Android 9

i'm having the same issue...have you been able to solve it? thanks
Senior MotoAgent
Senior MotoAgent
Posts: 6,017
Registered: ‎12-04-2017
Location: IN
Views: 975
Message 9 of 18

Re: Help with Phone app error after upgrading to Android 9


@tomisenbaert wrote:
i'm having the same issue...have you been able to solve it? thanks

Hi tomisenbaert,

 

Thank you for posting, may I know what kind of error we are talking about? Could you share us a little brief about the ongoing issue you are facing with your device? Could you also share us a screenshot of the error message you are noticing? We would like to help.

 

Have you already tried any troubleshooting steps so we do not duplicate?

 

Regards,

Swaraj

Motorola Support

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Calculus
Paper Tape
Posts: 3
Registered: ‎06-09-2019
Location: GB
Views: 801
Message 10 of 18

Re: Help with Phone app error after upgrading to Android 9

Hi, I have a similar, maybe related problem (only just found this support site).

 

Moto G6 Play.

After the recent 3-4 weeks ago?) software update, the phone app on my MotoG6 Play has become unreliable.

 

Symptoms include:

  • ~10sec delay in hanging up
  • Often (not always) there is no popup so cannot answer call.
  • Often (not always) completed call is  followed by error message 'phone is not responding'
  • Ring is delayed (~5 sec) when receiving call.  

My attempt to solve the problem have been:

  • turn the phone off and on again,
  • select 'uninstall updates' on phone settings.

I don't know what else to try. Please help.

 

Also, the battery life has suddenly halved, but that is more recent than the misbehaviour of the phone app.  

 

Thank you.

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