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KennyP
Blue Screen Again
Posts: 6
Registered: ‎01-24-2019
Location: GB
Views: 123
Message 1 of 2

Just updated my Moto g6 Play, now the phone stays asleep on incoming call

 
Senior MotoAgent
Senior MotoAgent
Posts: 5,531
Registered: ‎12-04-2017
Location: IN
Views: 106
Message 2 of 2

Re: Just updated my Moto g6 Play, now the phone stays asleep on incoming call

Hi KennyP,

 

Thanks for reporting, this is odd. Could you quickly test this in Safe Mode and let us know if that makes any difference? Please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Motorola Support

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