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6 Posts

01-24-2019

GB

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  • Posts: 6
  • Registered: ‎01-24-2019
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  • Message 1 of 2

Just updated my Moto g6 Play, now the phone stays asleep on incoming call

2019-04-10, 12:29 PM
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5988 Posts

12-04-2017

IN

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  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
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  • Message 2 of 2

Re: Just updated my Moto g6 Play, now the phone stays asleep on incoming call

2019-04-10, 13:14 PM

Hi KennyP,

 

Thanks for reporting, this is odd. Could you quickly test this in Safe Mode and let us know if that makes any difference? Please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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