08-08-2019 05:36 AM
I'm trying to use the rescue function on Lenovo Moto Smart Assistant. I have a Moto G6 stuck in fastboot. Any way to force the program to recognize it? All I get is "failed to match the connected device". And yes the right drivers are installed.
08-08-2019 09:46 AM
Thanks for trying the LMSA tool. I'd like to confirm, did you somehow sideload your software? If so, the tool will most likely not recognize the device as it's running a different OS. Let me know. Thanks.
08-08-2019 09:56 AM
08-09-2019 09:33 AM - edited 08-09-2019 09:43 AM
Are you seeing recovery mode in the fastboot menu? If so, you can try the external reset. Also, I would recommend try connecting your phone to your PC using a different USB cable. And can you please confirm what's your carrier?
Let me know. Thanks.
08-10-2019 02:05 AM
I'm also facing the same problem. getting error failed to match connected device. Plug it out and try again. tried doing it multiple times but no use. I haven't installed any external OS nor rooted my device.
I just dont understand what is the issue here with my MOTO X4 XT1900-2 MODEL.
08-10-2019 06:38 AM
08-12-2019 01:11 PM
We can't guarantee that the tool will successfully help in pushing the software. I would recommend sending the phone to service for replacement or repair.