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Janspeer
Blue Screen Again
Posts: 10
Registered: ‎08-14-2018
Location: BE
Views: 690
Message 41 of 63

Re: MOTO G6 NO SERVICE

Connection is sometimes lost each day.

 

Then after about a minute it is there again.

Have 2 Sims for different providers. Both have this sometimes.

In my wife's old phone (not smartphone) connection is always good when using the simcard there.

 

It looks like a software thing.

 

I have the latest update.

 

The signal is low here, but it looks like an old block phone has better reception

 

Senior MotoAgent
Senior MotoAgent
Posts: 4,890
Registered: ‎12-04-2017
Location: IN
Views: 678
Message 42 of 63

Re: MOTO G6 NO SERVICE


@Janspeer wrote:

Connection is sometimes lost each day.

 

Then after about a minute it is there again.

Have 2 Sims for different providers. Both have this sometimes.

In my wife's old phone (not smartphone) connection is always good when using the simcard there.

 

It looks like a software thing.

 

I have the latest update.

 

The signal is low here, but it looks like an old block phone has better reception

 


Thank you for sharing additional information, what we would like to know is—if this affects your calls? 

 

-Swaraj

Janspeer
Blue Screen Again
Posts: 10
Registered: ‎08-14-2018
Location: BE
Views: 677
Message 43 of 63

Re: MOTO G6 NO SERVICE

I miss some incoming calls

Janspeer
Blue Screen Again
Posts: 10
Registered: ‎08-14-2018
Location: BE
Views: 668
Message 44 of 63

Re: MOTO G6 NO SERVICE

See sim1 on attached screenshot.

No connection

Signal ok

After some minutes connection is ok

But after some time not ok

Janspeer
Blue Screen Again
Posts: 10
Registered: ‎08-14-2018
Location: BE
Views: 667
Message 45 of 63

Re: MOTO G6 NO SERVICE

Sometimes ok sometimes lost

7o7o
Ctrl-Alt-Del
Posts: 5
Registered: ‎10-08-2018
Location: ID
Views: 651
Message 46 of 63

Re: MOTO G6 NO SERVICE

Its been 3 months but motorola seem had no solution for this problem, and nothing in here has solved my problem.... Should i throw it away?Screenshot_20181018-081330.png

 

Screenshot_20181018-081420~2.png

 

Screenshot_20181018-081539.pngeven when i change it into 'global auto'

 

Senior MotoAgent
Senior MotoAgent
Posts: 4,890
Registered: ‎12-04-2017
Location: IN
Views: 599
Message 47 of 63

Re: MOTO G6 NO SERVICE

Hi Janspeer7o7o,

 

Thank you for sharing additional information and sorry about the delay response. As we know a lot of factors depends on network fluctuation such as - Heavy Cellular Traffic/Low Battery/Bad Weather/Location/etc..

 

If you have tested with multiple SIM cards and yet you notice the 'Network Fluctuation' and if this is really affecting your daily use— our suggestion would be to have your device sent for service/repair. 

 

Regards,

Swaraj

Moto Support

Ransacked75
What's DOS?
Posts: 1
Registered: ‎11-03-2018
Location: US
Views: 540
Message 48 of 63

Re: MOTO G6 NO SERVICE

What is the fix to this problem. I have tried updating, rest and the only thing I can get it to do is domestic roaming
Senior MotoAgent
Senior MotoAgent
Posts: 4,890
Registered: ‎12-04-2017
Location: IN
Views: 508
Message 49 of 63

Re: MOTO G6 NO SERVICE


@Ransacked75 wrote:
What is the fix to this problem. I have tried updating, rest and the only thing I can get it to do is domestic roaming

Hi Ransacked75,

 

Thank you for posting, let me try to help you. Could you confirm if you are facing 'No Service' when not roaming? Is it intermittent? Have you tried getting in touch with your network provider or tested with another SIM card to see if that makes any difference? Could you also help us with the carrier you are on?


Regards,

Swaraj

Moto Support

Janspeer
Blue Screen Again
Posts: 10
Registered: ‎08-14-2018
Location: BE
Views: 476
Message 50 of 63

Re: MOTO G6 NO SERVICE

When I put flight mode on and off it is ok

 

Do you have an app that checks connection and if very low or no connection does an automated flight mode on and off

 

That would be a big help

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