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jaycepe
Paper Tape
Posts: 3
Registered: ‎01-20-2019
Location: US
Views: 241
Message 1 of 5

MOTO G6 - Plugging in earphones disables microphone

Tried searching the forums but couldn't find my exact issue.

 

I have a pair of standard 3.5mm earphones that I plugged into the phone while on a call and it automatically muted the microphone without me able to unmute. The only way for the party on the other end hear me was to unplug the earphones.

 

I originally thought it was only specific to the phone app, but I tried "OK Google" and it did not respond unless I unplugged the earphones.

 

I tried booting into Safe Mode and still had the same issue

Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 192
Message 2 of 5

Re: MOTO G6 - Plugging in earphones disables microphone


@jaycepe wrote:

Tried searching the forums but couldn't find my exact issue.

 

I have a pair of standard 3.5mm earphones that I plugged into the phone while on a call and it automatically muted the microphone without me able to unmute. The only way for the party on the other end hear me was to unplug the earphones.

 

I originally thought it was only specific to the phone app, but I tried "OK Google" and it did not respond unless I unplugged the earphones.

 

I tried booting into Safe Mode and still had the same issue


Hi jaycepe,

 

Welcome to Forums,

 

Sorry about the confusion. This is to update you that not all 3.5mm jack earphones are compatible with the phones. The headphone port CTIA standards. If you use OMTP headphone, mic pin will short to GND then cause mic no function & also it causes to mute/hold the call. Hence, we request you to check with the compatible headphone jack to avoid such confusion.

 

Please let us know if you have any queries regarding the same.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

jaycepe
Paper Tape
Posts: 3
Registered: ‎01-20-2019
Location: US
Views: 174
Message 3 of 5

Re: MOTO G6 - Plugging in earphones disables microphone

Thanks for the response. I'm using a Apple earphones. Wouldn't these be compatible?

 

earphones.jpg

jaycepe
Paper Tape
Posts: 3
Registered: ‎01-20-2019
Location: US
Views: 125
Message 4 of 5

Re: MOTO G6 - Plugging in earphones disables microphone

I replied to your solution. What is your response?
Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 93
Message 5 of 5

Re: MOTO G6 - Plugging in earphones disables microphone


@jaycepe wrote:
I replied to your solution. What is your response?

Hi jaycepe,

 

As informed on the above post, the Moto G6 phone headphone jack has CTIA standards. If you use other brand headphones, mic pin will short to GND which causes to mute/hold the call. 

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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