Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

MOTO G6 not getting security updates

2019-03-26, 11:50 AM

Hi,

my RETEU moto G6 is stuck on the old September Security Update.

No way to get any subsequent security update or even the Pie one.

 

Phone bought 1 month ago.

 

Any Hints?

 

Thanks

Wile E

Reply
Options

Re: MOTO G6 not getting security updates

2019-03-27, 14:28 PM

HI,

more details:

 

  • Current version OPSS27.82-87-3
  • Model XT1925-5
  • Software Channell RETEU

 

Any hints?

Wile E.

Reply
Options

19 Posts

05-19-2019

FI

31 Signins

425 Page Views

  • Posts: 19
  • Registered: ‎05-19-2019
  • Location: FI
  • Views: 425
  • Message 3 of 22

Re: MOTO G6 not getting security updates

2019-05-19, 16:51 PM

Exactly the same issue here. Same phone model, security patch level, software version, and software channel. When I check for updates, I'm told that "Your device is up-to-date".

 

This is a brand new phone that I took out of the packaging a couple of days ago. I believe I got three updates one after another, but nothing after the third one that was the September one. Have I downloaded too many updates too quickly or something and should just wait to get more, or should I be worried?

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 4 of 22

Re: MOTO G6 not getting security updates

2019-05-21, 11:46 AM

 wrote:

Exactly the same issue here. Same phone model, security patch level, software version, and software channel. When I check for updates, I'm told that "Your device is up-to-date".

 

This is a brand new phone that I took out of the packaging a couple of days ago. I believe I got three updates one after another, but nothing after the third one that was the September one. Have I downloaded too many updates too quickly or something and should just wait to get more, or should I be worried?


Hi hrrrr,

 

Please update your profile with the IMEI number of your phone? Let me take a look.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

19 Posts

05-19-2019

FI

31 Signins

425 Page Views

  • Posts: 19
  • Registered: ‎05-19-2019
  • Location: FI
  • Views: 425
  • Message 5 of 22

Re: MOTO G6 not getting security updates

2019-05-21, 15:09 PM

Hi, I have now added the IMEI number in my profile.

Reply
Options

19 Posts

05-19-2019

FI

31 Signins

425 Page Views

  • Posts: 19
  • Registered: ‎05-19-2019
  • Location: FI
  • Views: 425
  • Message 6 of 22

Re: MOTO G6 not getting security updates

2019-05-24, 5:28 AM

Any ideas what could be wrong here? I even tried doing a factory data reset, but it didn't make a difference. Still no new updates after the September one. I haven't installed any apps on the phone or messed with it in any other way, so it should be in completely clean state.

Reply
Options

19 Posts

05-19-2019

FI

31 Signins

425 Page Views

  • Posts: 19
  • Registered: ‎05-19-2019
  • Location: FI
  • Views: 425
  • Message 7 of 22

Re: MOTO G6 not getting security updates

2019-05-28, 8:41 AM

Have you been able to find any information with the IMEI? I can't really start using the phone until I know that the updates work again. I've been checking for new updates daily, but nothing has changed so far.

Reply
Options

19 Posts

05-19-2019

FI

31 Signins

425 Page Views

  • Posts: 19
  • Registered: ‎05-19-2019
  • Location: FI
  • Views: 425
  • Message 8 of 22

Re: MOTO G6 not getting security updates

2019-06-06, 7:33 AM

Anyone? I would expect to get at least the January update I've seen mentioned on this forum multiple times, if not the Android 9.0 update. But the phone still claims I'm up-to-date with the September update.

Reply
Options

1 Posts

06-06-2019

US

2 Signins

34 Page Views

  • Posts: 1
  • Registered: ‎06-06-2019
  • Location: US
  • Views: 34
  • Message 9 of 22

Re: MOTO G6 not getting security updates

2019-06-06, 8:08 AM

My Moto G6 unlocked purchased on Amazon Prime is stuck on the January security update. I am ready with my IMEI if I could get some support.

 

Such a shame we are all having this issue

Reply
Options

19 Posts

05-19-2019

FI

31 Signins

425 Page Views

  • Posts: 19
  • Registered: ‎05-19-2019
  • Location: FI
  • Views: 425
  • Message 10 of 22

Re: MOTO G6 not getting security updates

2019-06-13, 8:13 AM

@Agent_Swaraj or someone else at Motorola, it has been several weeks now since I added the IMEI in my profile. Have you been able to find out what might cause the phone to claim that the September update is the latest? Or should I just give up and accept that I'll never be able to actually start using the phone, since getting up-to-date software was the main reason why I bought it?

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete