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3 Posts

02-12-2019

GB

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Moto G play wouldn't turn on

2019-02-12, 11:26 AM

So I have a Moto g play on the Giffgaff network. This morning my phone wouldn't turn on, it came up with a hazard sign when I tried to turn it on. I charged it for a bit and after a few hard resets, it turned on. turns out the battery ran out, It was at 65% before I went to bed, there's no way it could have ran out of battery just in a few hours. Has anyone had this issue before or know what the issue is ?

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28302 Posts

02-02-2016

US

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Re: Moto G play wouldn't turn on

2019-02-12, 17:25 PM

 wrote:

So I have a Moto g play on the Giffgaff network. This morning my phone wouldn't turn on, it came up with a hazard sign when I tried to turn it on. I charged it for a bit and after a few hard resets, it turned on. turns out the battery ran out, It was at 65% before I went to bed, there's no way it could have ran out of battery just in a few hours. Has anyone had this issue before or know what the issue is ?


It could have been the battery. A misbehaving app could do it, an old battery can also go from 65% to 0 very quickly. 


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3 Posts

02-12-2019

GB

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Re: Moto G play wouldn't turn on

2019-02-12, 17:57 PM

It's the  Moto g6 play, should've said, i only got it in November, so I doubt it's the battery 

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28302 Posts

02-02-2016

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Re: Moto G play wouldn't turn on

2019-02-12, 20:32 PM

You posted in the Original G thread - so I was assuming it was a 5-6 year old phone. 

 

It still could have been some runaway app, poor cell connection, or a combination of things. Not enough data to go on to make any kind of determination. 


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3 Posts

02-12-2019

GB

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Re: Moto G play wouldn't turn on

2019-02-12, 21:13 PM

Ah sorry wasn't sure where to post, I'll keep an eye on things and see what happens. Thanks tho 

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332 Posts

02-11-2019

PH

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Re: Moto G play wouldn't turn on

2019-02-15, 20:06 PM

You are welcome, Knl90! Please keep us posted on this.

 

Regards,
May
Moto Support

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