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05-30-2018

BE

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Moto G6 Battery issue

2018-05-30, 9:21 AM

Dear,

 

I am ordered by my boss to test the new Moto G6 smartphone to find any flaws before we start deploying them to the rest of the firm.

All in all, it's a great phone. Except for the battery.

There have been countless issues that are all battery related. 

I think something is wrong with the software that reads the battery values, since the battery seems to be holding up pretty well.

 

Since I got the phone about a week ago, I started noticing that the phone powers down when I charge it. 

It shuts down, shows that it has 0%, if I wait half a minute, it shows that it has 16/60/51/...% and I am able to restart it.

I keep the phone on the cable so i can get a full charge. (I only charge my pone at night)

When I wake up in the morning, I see that the battery percentag is still the exact same as the night before.

This percentage stays the same through the day, even when I am using it continouisly. It simply does not change.

Until the evening when I suddenly get the message that the phone has only 15% and battery saving mode is enabled.

At this point, I am home from work, so I put it in the charger.

The first 15 minutes, it doesn't charge, it just loses battery 1 percent after the other. When the phone has 0%, it shuts down, and the process repeats from the beginning.

 

Is it possible to give me an explanation for this behaviour or deploy a fix? I am really in need to find a new company phone for our employees and since we've been using the moto series since the G3, I would like to keep using your brand.

 

Thanks in advance!

Junior

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5405 Posts

07-12-2014

US

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Re: Moto G6 Battery issue

2018-05-30, 13:24 PM

Hello jrv8531,

 

We'd like to know more about this concern. Would you please update your profile with the IMEI number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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3 Posts

05-30-2018

BE

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Re: Moto G6 Battery issue

2018-05-30, 13:35 PM

Dear,

 

I did this as soon as I made this thread.

You can access my apps if that is of any help.

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5405 Posts

07-12-2014

US

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Re: Moto G6 Battery issue

2018-05-30, 18:46 PM

Thank you. I will have this checked. In the meantime, please go ahead and do a battery calibration on your phone. It's best to do this at night before you go to sleep: To calibrate the battery, press and hold the Power button until the screen goes dark, about 7-10 seconds. When the screen goes dark, release the Power button and the phone will automatically reboot. Plug the phone in and let it charge overnight, using only the charger that came in the box with the phone. This process will reset the battery table and allow the phone to calibrate overnight.

 

Let me know how it goes.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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56 Posts

06-15-2018

IN

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Moto G6 battery -_-

2018-06-15, 5:20 AM

Hello I just purchased the Moto G6 and the turbo charging Is working good but battery back up isn't good. .. any reason? It's like 5 mins and 1% gone -_-

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5988 Posts

12-04-2017

IN

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Re: Moto G6 battery -_-

2018-06-15, 10:38 AM

 wrote:

Hello I just purchased the Moto G6 and the turbo charging Is working good but battery back up isn't good. .. any reason? It's like 5 mins and 1% gone -_-


Hi Dharmaraj24,

 

We're hoping this does not persist for you. Since you just activated, a lot of factors depends on the same as even if you are not using the phone, there are applications that are still running in the background that may contribute to phone battery performance. Have you looked at your battery graph to find what is causing the discharge? 

 

Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Systems > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Update your profile -link

 

Thanks,

Swaraj

Moto Support

 

 

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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10 Posts

06-15-2018

BR

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Re: Moto G6 Battery issue

2018-06-15, 11:34 AM

Hello, 

 

I bought a Moto G6 plus about 3 days ago and I'm having the same battery drain issue. With battery saver enable, I see a drain of 15-20% overnight. I have a Moto G4 Plus with the same settings/apps and I'm getting 3-5% overnight. After a 100% charge with no heavy use or just hearing music on the phone (local files), after 2 or 3 hours I'm getting like 40-50% less battery. 

 

I already tryed every solution that you can find in google with no result and in my opinios this is ridiculous because we don't buy a phone to tweak 1001 features to get a decent battery life. It would be a lot easier if we have something like a power profile with the settings performance, normal, battery saver or something... OR google can do a decent developer job in this OS.

 

Thanks.

 

 

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5988 Posts

12-04-2017

IN

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Re: Moto G6 Battery issue

2018-06-15, 11:54 AM

 wrote:

Hello, 

 

I bought a Moto G6 plus about 3 days ago and I'm having the same battery drain issue. With battery saver enable, I see a drain of 15-20% overnight. I have a Moto G4 Plus with the same settings/apps and I'm getting 3-5% overnight. After a 100% charge with no heavy use or just hearing music on the phone (local files), after 2 or 3 hours I'm getting like 40-50% less battery. 

 

I already tryed every solution that you can find in google with no result and in my opinios this is ridiculous because we don't buy a phone to tweak 1001 features to get a decent battery life. It would be a lot easier if we have something like a power profile with the settings performance, normal, battery saver or something... OR google can do a decent developer job in this OS.

 

Thanks.

 

 


Hi Fabricio_1979,

 

We thank you for the reports and feedback, we would like to look into this-- could you share us a screenshot of the battery graph? Also, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Systems >  Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Update your profile -link

 

Thanks,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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10 Posts

06-15-2018

BR

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Re: Moto G6 Battery issue

2018-06-15, 12:34 PM

Hello Swaraj

 

Here is the print. My last test was: charge to 100% and put battery saver before sleep. After the night and a little use in the morning and I'm near 60%... 

 

My morning use was: look for this forum and a couple WhatsApp msgs.

 

My profile is updated as you instructed and Moto Privacy is on. Take a look if you want. 

 

Thanks for the quick reply.

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10 Posts

06-15-2018

BR

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Re: Moto G6 Battery issue

2018-06-15, 18:48 PM

Another print.

 

Massive drop after use 20 minutes of Waze(home to work) and then back to normal use. Note that this is my regular use and with my Moto G4 Plus I get to this time of the day with something around 60% of battery, even using Waze without charging the phone. 

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