08-06-2018 09:58 AM
Any time to to take a screen shot I get this message even though I am only using 20.31 GB of the 32GB available of Internal Storage, and I am only using 7.4 gb of the 128 GB SD that is formated as internal, it also won't let me downlload videos, Music, or Podcasts. It has also be slow on phone updates, I have tried restarting the phone and just turning it off for a while. The next thing I am going to try is a factory reset just wanted to know if there is anything else I should try first.
08-07-2018 01:37 AM
It looks like an SD card issue to me, try removing that and test once. Further, If your device freezes, runs out of storage inexplicably or otherwise doesn’t work as intended and you’re considering factory resetting it, you can try fixing these issues by clearing the phone’s cache partition. Clearing the cache partition can have results similar to a factory reset without losing personal data on the phone.
If clearing the cache partition didn’t help, the next step would be prforming factory data reset without restoring any apps.
Hope this helps!