03-07-2019 04:51 PM
I just got a Moto G6 last week and a new problem crops up daily.
Today's issue is that I cannot take video because there is no red "record" button that comes up on my screen after I tap the video icon in the camera mode. I can take still pictures, but no record button displays itself whatstoever. I have searched online and cannot seem to find any reference to this issue.
Also, I cannot find my photos once they have been taken. I cannot see where they are being stored at all. Have looked in cloud and on phone storage and none to be found. Have an SD card too - can't find there either.
And, like many others I have read, the sound volume is really lacking on this phone.....
Anyway, if someone could help me with this record button issue, at least that would be one of my problems solved.
Thanks for any help,
03-08-2019 06:29 AM
Thank you for reporting, sorry to hear. Let me try to help. Just to narrow down—may I know from when are you facing this issue? Let us try a few steps below:
Let us know if you have any questions?
03-08-2019 04:26 PM
Thank you for your help.
I did as you suggested and now I have the ability to record video. In addition to your suggestions, it appears that I needed to have SD card put back in place (after removing it at first) and Google back up my photos to the cloud for the app to work. I don't like saving things to the cloud, so this is not a feature I am thrilled about if it is a requirement for the camera and video to work properly.