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ScottH1
What's DOS?
Posts: 2
Registered: ‎12-20-2018
Location: GB
Views: 2,710
Message 1 of 5

Moto G6 Play Bluetooth problems

I had a Moto G4 play and had no problems linking in to bluetooth devices. I recently purchased a G6 play and cannot find any devices now. Have made sure the devices have been turned on before I activate the phones bluetooth. Has anyone got any suggestions please?

Senior MotoAgent
Senior MotoAgent
Posts: 1,640
Registered: ‎03-04-2016
Location: IN
Views: 2,677
Message 2 of 5

Re: Moto G6 Play Bluetooth problems


@ScottH1 wrote:

I had a Moto G4 play and had no problems linking in to bluetooth devices. I recently purchased a G6 play and cannot find any devices now. Have made sure the devices have been turned on before I activate the phones bluetooth. Has anyone got any suggestions please?


Hi ScottH1,

 

Thanks for posting, may I know from when are you noticing the issue? Is it intermittent or does not connect at all? Can we try a few things here;

  1. Let us test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up.
  2. if the issue still persists - go to settings > network & Internet > three dots > Reset wifi, mobile, Bluetooth and reboot your device. Let us know if this helps?

Thanks

Sandip

Moto Support



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ScottH1
What's DOS?
Posts: 2
Registered: ‎12-20-2018
Location: GB
Views: 2,665
Message 3 of 5

Re: Moto G6 Play Bluetooth problems

Thanks for your reply. I have managed to pair up my bluetooth speakers with my Moto G6 play manually using the pairing button. Thanks..

Senior MotoAgent
Senior MotoAgent
Posts: 6,032
Registered: ‎12-04-2017
Location: IN
Views: 2,661
Message 4 of 5

Re: Moto G6 Play Bluetooth problems


@ScottH1 wrote:

Thanks for your reply. I have managed to pair up my bluetooth speakers with my Moto G6 play manually using the pairing button. Thanks..


Hi ScottH1,

 

Great, thanks! Glad to see the progress!

 

Regards,

Swaraj

Moto Support

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Jackrenn
What's DOS?
Posts: 1
Registered: ‎07-27-2019
Location: US
Views: 529
Message 5 of 5

Re: Moto G6 Play Bluetooth problems

I recently got a Motorola G6 play, and from the start my Bluetooth headphones have easily paired with the phone, but this past week when I've been having some problems. I can connect my headphones to my phone and it says they are on and connected but whenever I play any audio it comes out of the speaker on the phone instead of the headphones, I've tried disconnecting and re connecting, but it still won't work.

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