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Rene-G6Play
Punch Card
Posts: 11
Registered: ‎03-30-2019
Location: NL
Views: 2,281
Message 1 of 60

Moto G6 Play - No data after pie update

After the PIE update I have no data connection anymore, I tried following solutions but none of them helped. - Switching off automatic Wifi - Several restarts/reboots - A reboot without SIM - Went to the serviceprovider and checked the SIM, got even another, but both SIMs the same. - Tried the second sim slot - Put the SIM in old Moto E phone and it works fine - Reset of all netwerk connections - Kept it in flight mode, powered-off, removed sim, powered-on and installed sim, neither works. - VoLTE disabled/enabled Still no data. Wifi and calls etc.. seem to work fine just no data. It shows a greyed 'H' (HSPA) on top. Please help, I run out of options except as last resort a factory reset....., will that help anyway? Thx in advance
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Crazyjoker
Serial Port
Posts: 53
Registered: ‎01-02-2019
Location: IN
Views: 2,217
Message 2 of 60

Re: Moto G6 Play - No data after pie update

Which country handset dude ??

Rene-G6Play
Punch Card
Posts: 11
Registered: ‎03-30-2019
Location: NL
Views: 2,185
Message 3 of 60

Re: Moto G6 Play - No data after pie update

The Netherlands
freerott
Paper Tape
Posts: 4
Registered: ‎03-31-2019
Location: NL
Views: 2,180
Message 4 of 60

Re: Moto G6 Play - No data after pie update

The same problem here in The Netherlands.

 

My wife and I did another test.

 

Both my wife and I have the G6Play. I've got Pie, She got Oreo.

Change simcards. She has a problem with my phone, I don't have a problem with her phone.

 

Porphyrius
Bit Torrent
Posts: 1,409
Registered: ‎10-16-2018
Location: GB
Views: 2,165
Message 5 of 60

Re: Moto G6 Play - No data after pie update

Try this.

 

Do  a manual scan for a Network.Pick on that isn't yours.Let it fail.Then pick the correct one and restart the phone.

 

Also this weird trick can also work,

 

Go to Settings menu
Click Language(Language & Input on some phones)
Click Language and Region
And click Language
Change to a different Language and restart the phone'
Then...
Settings>Apps and let the list populate then...

 

Repeat above but change back to your language and restart the phone.

HTH Smiley Happy

Rene-G6Play
Punch Card
Posts: 11
Registered: ‎03-30-2019
Location: NL
Views: 2,158
Message 6 of 60

Re: Moto G6 Play - No data after pie update

Thanks for the ideas, but they didn't work for me.
Porphyrius
Bit Torrent
Posts: 1,409
Registered: ‎10-16-2018
Location: GB
Views: 2,155
Message 7 of 60

Re: Moto G6 Play - No data after pie update

My Network has the phone/APN settings you can enter manually@ their support page.I'm sure yours should have them as well?

 

 

Rene-G6Play
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Posts: 11
Registered: ‎03-30-2019
Location: NL
Views: 2,143
Message 8 of 60

Re: Moto G6 Play - No data after pie update

I have checked them, they are as on the webpage of T-mobile.
Porphyrius
Bit Torrent
Posts: 1,409
Registered: ‎10-16-2018
Location: GB
Views: 2,140
Message 9 of 60

Re: Moto G6 Play - No data after pie update


@Rene-G6Play wrote:
I have checked them, they are as on the webpage of T-mobile.

Darn.I was hoping manually re-entering them would help.

 

I know this sounds simple but have you tried leaving the phone fully off for say 5 mins and then resrarting it.Sometimes this lets the Networks latch onto the phone correctly when it's restarted :/

 

Rene-G6Play
Punch Card
Posts: 11
Registered: ‎03-30-2019
Location: NL
Views: 2,109
Message 10 of 60

Re: Moto G6 Play - No data after pie update

Nope, left it off for 45 minutes and still the same :-(.
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