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GeorgNissen
Paper Tape
Posts: 3
Registered: ‎03-12-2019
Location: DK
Views: 159
Message 1 of 5

Moto G6 Plus Vcard import stopped working

My G6 plus gives me trouble with importing contacts arriving as Vcards in Gmail. I routinely send updated contact information for single persons from my PC's Outlook installation to my Gmail account as a Vcard (.vcf) file, then open the Gmail message with my G6 Plus Gmail app to import the .vcf file to my Gmail contacts. That used to work as a charm but recently has stopped, with the message "Vcard could not be imported. The format is not supported." Also when I download the Vcard to the phone and try opening it with the Contacts App, same message. The Vcard file is in Vcard 2.1 format, generated by Outlook 2010. Anybody know what to do?

Senior MotoAgent
Senior MotoAgent
Posts: 4,694
Registered: ‎03-05-2018
Location: US
Views: 115
Message 2 of 5

Re: Moto G6 Plus Vcard import stopped working

Hi GeorgNissen,

 

Thank you for posting.  Can you please try following these steps. 

 

Step 1: Open Contacts app 
Step 2: Tap More at upper left corner
Step 3: Select settings
Step 4: Tap Import under manage contacts section
Here you can see two options for import contacts on Android devices. One is a .vcf file and another SIM card.
Step 5: Tap .vcf file
Step 6: Now backup android contacts that added on vcf files
Now import contacts from vcf file to your device.
 
Let me know if that helps. Thanks.
 
Best regards,
Rich
Motorola-Lenovo Support
 
GeorgNissen
Paper Tape
Posts: 3
Registered: ‎03-12-2019
Location: DK
Views: 80
Message 3 of 5

Re: Moto G6 Plus Vcard import stopped working

Thanks Agen Rich, but this didn't help. See screenshots 1-4 below. 

 

This is what I get when I choose Import.

I select the first account. 

 

Screenshot_20190313-191627.png#1

This is next

Screenshot_20190313-191737.png

 

I choose the middle .vcf file. Then I get this: 

 

Screenshot_20190313-191746.png#3

And finally, the error message below: 

 

Screenshot_20190313-191756.png#4

 

GeorgNissen
Paper Tape
Posts: 3
Registered: ‎03-12-2019
Location: DK
Views: 75
Message 4 of 5

Re: Moto G6 Plus Vcard import stopped working

Thanks again, Agent Rich. I have tried another thing: Mailing .vcf file to my Gmail account, saving .vcf to Google Drive, Importing to Android Contacts App, failed. Importing .vcf from Google Drive to PC Google Contacts application worked. It appears Android Contacts App is broken. 

Best, Georg

Senior MotoAgent
Senior MotoAgent
Posts: 4,694
Registered: ‎03-05-2018
Location: US
Views: 55
Message 5 of 5

Re: Moto G6 Plus Vcard import stopped working

Hi GeorgNissen,

 

I'm glad that option works for you. Let me know if you need further help. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

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