cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Moto Sr Moderator
Moto Sr Moderator
Posts: 27,880
Registered: ‎02-02-2016
Location: US
Views: 1,727
Message 11 of 30

Re: Moto G6 Plus XT-1926-7 : How to change Retail Channel?


@D3viceManager wrote:

The XT-1926-7 is a International Device and says it covers LTE Bands 2,4,5,12, and 66 and the Device Doesnt cover the ADVIRTISED LTE BANDS for the stated model #!!! What dont you understand?


What Moto site lists it as such? If you can refer to the Motorola web page that shows the bands for the phone you have, I can have someone look into it. 

 

EDIT - and thanks for clarifying. That is the first time I see mentioned the bands you are looking for and what you say it should have. Keep in mind, that many 3rd party sites that list specs are often wrong. So please reference the Motorola site with listed specifications for this phone and we can get someone to sort out what is right or wrong. 


* Search box is your friend * I don't respond to PM if question belongs in forum
D3viceManager
Punch Card
Posts: 43
Registered: ‎06-22-2017
Location: US
Views: 1,722
Message 12 of 30

Re: Moto G6 Plus XT-1926-7 : How to change Retail Channel?

The device is on the Mexican Site with ALL TMO LTE Bands : http://www.motorola.com.mx/moto-g6-plus/p

D3viceManager
Punch Card
Posts: 43
Registered: ‎06-22-2017
Location: US
Views: 1,725
Message 13 of 30

Re: Moto G6 Plus XT-1926-7 : How to change Retail Channel?

D3viceManager
Punch Card
Posts: 43
Registered: ‎06-22-2017
Location: US
Views: 1,722
Message 14 of 30

Re: Moto G6 Plus XT-1926-7 : How to change Retail Channel?

Box label with Model #

Moto Sr Moderator
Moto Sr Moderator
Posts: 27,880
Registered: ‎02-02-2016
Location: US
Views: 1,715
Message 15 of 30

Re: Moto G6 Plus XT-1926-7 : How to change Retail Channel?

The Moto website looks like it supports it - as you mention. I have passed this on to others as they will have to weigh in.

 

But if you flashed other firmware, you need to make the discussion about unmodified phones - once you flash all bets are off. 


* Search box is your friend * I don't respond to PM if question belongs in forum
D3viceManager
Punch Card
Posts: 43
Registered: ‎06-22-2017
Location: US
Views: 1,713
Message 16 of 30

Re: Moto G6 Plus XT-1926-7 : How to change Retail Channel?

I just want to know how to go about fixing the issue and want a working device....

Moto Sr Moderator
Moto Sr Moderator
Posts: 27,880
Registered: ‎02-02-2016
Location: US
Views: 1,699
Message 17 of 30

Re: Moto G6 Plus XT-1926-7 : How to change Retail Channel?


@D3viceManager wrote:

I just want to know how to go about fixing the issue and want a working device....


I understand, but I have to defer to others that can verify if the phone is supported in the USA with the bands as listed. 


* Search box is your friend * I don't respond to PM if question belongs in forum
D3viceManager
Punch Card
Posts: 43
Registered: ‎06-22-2017
Location: US
Views: 1,696
Message 18 of 30

Re: Moto G6 Plus XT-1926-7 : How to change Retail Channel?

There's no reason the XT-1926-7 doesnt work for the GSM USA CARRIERS with those bands.

Motorola Admin Motorola Admin
Motorola Admin
Posts: 1,931
Registered: ‎02-11-2016
Location: US
Views: 1,659
Message 19 of 30

Re: Moto G6 Plus XT-1926-7 : How to change Retail Channel?


@D3viceManager wrote:

There's no reason the XT-1926-7 doesnt work for the GSM USA CARRIERS with those bands.


As with all products purchased out of region, there is never any guarantee that it will work correctly in the region you're trying to use it in. From what I can tell the LTE bands do align.  Have you tried manually setting the APN for T-Mobile: https://support.t-mobile.com/docs/DOC-2090?

 

Also, do you have a phone in the stock state still or is the one your using on the custom software you developed?

 

-Tom

-Tom

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
D3viceManager
Punch Card
Posts: 43
Registered: ‎06-22-2017
Location: US
Views: 1,651
Message 20 of 30

Re: Moto G6 Plus XT-1926-7 : How to change Retail Channel?

Yes I have went over APN settings with T-Mobile

Top Kudoed Authors