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EdWIndiana
Paper Tape
Posts: 5
Registered: ‎11-10-2016
Location: US
Views: 870
Message 61 of 108

Re: Moto G6: Wifi disconnects and reconnects frequently

Did you try setting you router to issue the G6 a static IP address?  I returned one phone, got another, which did the same thing.  I then followed their instructions and set the router to issue a static IP address to the phone - issue solved.  Good luck - they are good phone if yu can get past the Wi-FI issue.

 

Ed in Indiana

ferdanny
Punch Card
Posts: 10
Registered: ‎08-06-2018
Location: DE
Views: 792
Message 62 of 108

Re: Moto G6: Wifi disconnects and reconnects frequently

Hi @EdWIndiana: I can't change all hotspots I regularly use to issue a static IP address, so the approach would only work if I am at home.
And this is a MotoG6/G6+ problem, older Moto phones and phones from other manufacturers do not have this issue. I believe this is a rather serious problem that needs to be solved.

Regards,
Ferdanny
fdindar
Paper Tape
Posts: 9
Registered: ‎08-23-2015
Location: CA
Views: 781
Message 63 of 108

Re: Moto G6: Wifi disconnects and reconnects frequently

The same issue here.

 

I have no problem with wifi connection in my home with Bell fibe internet.

 

I can connect at McDonalds which has bell in the  ssid name.

 

I cannnot connect in many public places such TTC or as guest in waiting room

of my bank.  I have not tried the autodealership waiting room

 

We are going on 6 week trip to South Africa. I will be taking my old windows phone

to access the internet unless this issue with Motorola is solved.  If I had known about

this issue I would not have bought this phone. 

 

 

 

Alphawave0181
What's DOS?
Posts: 3
Registered: ‎09-05-2018
Location: US
Views: 773
Message 64 of 108

Re: Moto G6: Wifi disconnects and reconnects frequently

Ok so I moved to a new location and new ISP. I was streaming Netflix on my pc via wifi last night while browsing the web with my phone and the phone disconnected several times while Netflix continued to stream uninterrupted. I'm going to set a static IP on my Asus rt n66u router today and see if that helps. 

fdindar
Paper Tape
Posts: 9
Registered: ‎08-23-2015
Location: CA
Views: 728
Message 65 of 108

Re: Moto G6: Wifi disconnects and reconnects frequently

Today I had to go to my bank and had no problem in accessing the Intenet

 

I had a problem 3 weeks ago.

 

The only thing I did was the wipe the cache a few days ago. 

 

https://www.youtube.com/watch?v=GEIYa--UaMg

 

ferdanny
Punch Card
Posts: 10
Registered: ‎08-06-2018
Location: DE
Views: 652
Message 66 of 108

Re: Moto G6: Wifi disconnects and reconnects frequently

Hello Swarag, 

   

  any news? this topic has been open for several months now. What should I do? Is there any fix to be released? 

 

  any update would be welcome. 

 

Thank you!

 

Best regards, 

ferdanny

Gustavo_Bernhei
Paper Tape
Posts: 8
Registered: ‎01-18-2016
Location: US
Views: 601
Message 67 of 108

Re: Moto G6: Wifi disconnects and reconnects frequently

One more here with rhe same issue

Gustavo_Bernhei
Paper Tape
Posts: 8
Registered: ‎01-18-2016
Location: US
Views: 597
Message 68 of 108

Re: Moto G6: Wifi disconnects and reconnects frequently

Is the reception, walk away a few meters from the router and you'll see how fast the signal is losing strength. The problem is the antenna.
Senior MotoAgent
Senior MotoAgent
Posts: 4,497
Registered: ‎12-04-2017
Location: IN
Views: 566
Message 69 of 108

Re: Moto G6: Wifi disconnects and reconnects frequently


@ferdanny wrote:

Hello Swarag, 

   

  any news? this topic has been open for several months now. What should I do? Is there any fix to be released? 

 

  any update would be welcome. 

 

Thank you!

 

Best regards, 

ferdanny


Hi ferdanny,

 

Thank you for writing to us, unfortunately, we haven't received an update yet on your latest Bug report shared. Let me cross check with our team and get back to you once we have an update.

 

Regards,
Swaraj

Moto Support

Senior MotoAgent
Senior MotoAgent
Posts: 4,497
Registered: ‎12-04-2017
Location: IN
Views: 564
Message 70 of 108

Re: Moto G6: Wifi disconnects and reconnects frequently


@Gustavo_Bernhei wrote:
Is the reception, walk away a few meters from the router and you'll see how fast the signal is losing strength. The problem is the antenna.

Hi Gustavo_Bernhei,

 

Sorry to learn about that, I do not think this is correct, it would certainly lose signal if you are moving away from your router as it depends on a lot of factors.

 

Regards,
Swaraj

Moto Support

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