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GamesWithSpawn
Blue Screen Again
Posts: 6
Registered: ‎02-16-2019
Location: US
Views: 489
Message 101 of 108

Re: Moto G6: Wifi disconnects and reconnects frequently

Mine disconnects frequently too.
Senior MotoAgent
Senior MotoAgent
Posts: 312
Registered: ‎02-11-2019
Location: PH
Views: 433
Message 102 of 108

Re: Moto G6: Wifi disconnects and reconnects frequently

Hi AuatinC

 

Thanks for posting and I understand your sentiments about this concern. You can contact the support team in your region for the warranty options that they can offer for your device. Kindly check this link for their contact details. Let us know if you have other questions.

 

Hi GamesWithSpawn,

 

Thanks for reaching out, allow us to help. Could you please try the steps suggested above this thread to fix the concern? Let us know how it goes.

 

Regards,
May
Moto Support

OzzyGeoff
Blue Screen Again
Posts: 4
Registered: ‎02-23-2019
Location: GB
Views: 390
Message 103 of 108

Re: Moto G6: Wifi disconnects and reconnects frequently SOLVED for me

My BT router has the same Wireless Network Name for both 2.4GHz and 5GHz, but different channels. It is called a smart connection.  G6 does not like two channels on same Wireless Network Name.

I went to the router and could split this to two Wireless Network Names one for 2.4GHz (left as is) then changed the name of the 5GHz Connection (added -5 to end).

Rebooted phone and NO MORE ISSUES!!

Need to change all my 5GHz devices to the new Name, but PROBLEM SOLVED for me.

 

OzzyGeoff
Blue Screen Again
Posts: 4
Registered: ‎02-23-2019
Location: GB
Views: 388
Message 104 of 108

Re: Moto G6: Wifi disconnects and reconnects frequently

My BT router has the same Wireless Network Name for both 2.4GHz and 5GHz, but different channels. It is called a smart connection.  I do not think that the G6 copes with two channels on the same Wireless Network Name.

I went to the router and could split this to two Wireless Network Names one for 2.4GHz (left as is) then changed the name of the 5GHz Connection (added -5 to end).

Rebooted phone and NO MORE ISSUES!!

Need to change all my 5GHz devices to the new Name, but PROBLEM SOLVED for me.

Sound similar to above but did not need two routers

charlesboshell
What's DOS?
Posts: 1
Registered: ‎02-28-2019
Location: US
Views: 322
Message 105 of 108

Re: Moto G6: Wifi disconnects and reconnects frequently

Hi, I just purchased a g6 and experienced the same issue at home, but not at work. I switched from the 5 ghz connection to the 2.4 ghz connection on my router and no longer experience the issue. 

Chunder8
Fanfold Paper
Posts: 1
Registered: ‎12-16-2018
Location: US
Views: 267
Message 106 of 108

Re: G6 updated to android 8.0.0, cannot maintain connection to wifi at home

Is the reason you want us to send a private message so everyone can’t see that you guys completely ignore the problem?  I sent what you requested in a private message almost 3 months ago and have not heard a thing.  I even got a different service provider, because I read on another site that T-Mobile’s settings may have caused an issue with WiFi, but nope, it’s just a problem with Motorola.  I also love that I get an ad daily trying to sell me the Moto G7, when there is no possible way I will ever buy another Motorola, especially if this is their idea of customer service.

Duggythethuggy
What's DOS?
Posts: 1
Registered: ‎03-07-2019
Location: US
Views: 201
Message 107 of 108

Re: Wifi disconnects and reconnects frequently

It's disconnecting while both browsing and streaming, and after using multiple devices and switching routers the only common variable left with the disconnecting is still the phone, I also had the same problem with the g5, I notice it happens more frequently when the screen goes off as well which is a pain when streaming music

 

Gee5
What's DOS?
Posts: 1
Registered: ‎03-10-2019
Location: NL
Views: 154
Message 108 of 108

Re: Moto G6: Wifi disconnects and reconnects frequently

Hello,

 

Ive made this account especially so I could share my simple but perhaps difficult solution.

After struggling with this trouble wich seems identical to what is described here where my phone would try to connect and the result was a brief connect whereafter it would then disconnect, I’ve found out that my Motorola Moto G6 Plus likes “802.11 Only” mode from my wifi router. The VDSL router I use is a “Zyxel 'removed'”.

 

I use WPA2-PSK security.

 

I was using 802.11b/g/n mixed mode with WPA-PSK security. That solved my problems earlier on when I encountered connectivity problems. In mixed mode I seem to have this trouble with the phone, so I switched security mode for more compatibility. But today I wanted to upgrade my security and still able to connect my phone. I watched a video on youtube where ìt was explained that some devices like a certain connect mode better than others.

 

I switched to 802.11n only mode on my Zyxel router and now I’m connecting properly, more reliably and faster with still a 72Mbits/s bandwidth over 2.4Ghz and WPA2-PSK security.

 

It works with 802.11b only mode and with 802.11g only mode aswell, but those modes offer less bandwidth.

So, if you can find your wifi mode selector in your wifi routers webpage, try that and you may have succes. I hope this has contributed and I wish you a good day. Succes and luck!

 

Thankyou, G

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