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_Cash
Ctrl-Alt-Del
Posts: 12
Registered: ‎07-08-2018
Location: IN
Views: 3,494
Message 31 of 137

Re: Moto G6 WiFi and Microphone issues

Updating the following as well....

  1. The same issue is seen after a full factory reset.
  2. If I disable the security from my router (normally I use WPA2-PSK) 
  3. Change the mode to 'bgn mixed'
  4. Set the Channel to 'auto'.
  5. Some people had reported issues with IPV6, but this router does not have an option to enable/disable IPV6
_Cash
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Posts: 12
Registered: ‎07-08-2018
Location: IN
Views: 3,522
Message 32 of 137

Re: Moto G6 WiFi and Microphone issues

Another update...

The router in use by me (WR702N - TPLink) works on the radio frequency of 2.4GHz. Can you please check if Moto G6 has this issue with the lower frequency?

There are some reports that Google Pixel misbehaved after upgrading to Oreo (android 8) with routers of this frequency (at this link)

Senior MotoAgent
Senior MotoAgent
Posts: 6,028
Registered: ‎12-04-2017
Location: IN
Views: 3,500
Message 33 of 137

Re: Moto G6 WiFi and Microphone issues


@_Cash wrote:

Another update...

The router in use by me (WR702N - TPLink) works on the radio frequency of 2.4GHz. Can you please check if Moto G6 has this issue with the lower frequency?

There are some reports that Google Pixel misbehaved after upgrading to Oreo (android 8) with routers of this frequency (at this link)


Great, thanks!

 

Appreciate your information, we have shared the same with our team for further investigations. 

 

Thanks,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
jeremysl98
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Posts: 12
Registered: ‎04-30-2018
Location: US
Views: 3,445
Message 34 of 137

Re: Moto G6: Wifi disconnects and reconnects frequently

The disconnects (at least for me) are likely related to excessive retries. This error appears frequently in the logs of my access point (that's my phone's MAC address):

 

%DOT11-4-MAXRETRIES: Packet to client 3880.df95.0022 reached max retries, removing the client

 

Also, here's the stats from the AP for my phone. Notice the number of retries actually exceeds the number of successfully sent packets:

 

Key Mgmt type : WPAv2 PSK Encryption : AES-CCMP
Current Rate : m7-2 Capability : WMM ShortHdr ShortSlot
Supported Rates : 1.0 2.0 5.5 11.0 6.0 9.0 12.0 18.0 24.0 36.0 48.0 54.0 m0-2 m1-2 m2-2 m3-2 m4-2 m5-2 m6-2 m7-2
Voice Rates : disabled Bandwidth : 20 MHz
Signal Strength : -57 dBm Connected for : 34 seconds
Signal to Noise : 38 dB Activity Timeout : 59 seconds
Power-save : On Last Activity : 1 seconds ago
Apsd DE AC(s) : NONE

Packets Input : 83200 Packets Output : 111569
Bytes Input : 15617114 Bytes Output : 135448285
Duplicates Rcvd : 13 Data Retries : 117694

 

 

 

_Cash
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Posts: 12
Registered: ‎07-08-2018
Location: IN
Views: 3,419
Message 35 of 137

Re: Moto G6: Wifi disconnects and reconnects frequently

I got a replacement handset (Another MotoG6) and I could see the issue without even setting it up.

 

I captured the logs from my Router (TL-WR702N) and it appears that the problematic sequence is as below:

 

IndexLevelLog Content
400INFO 180551: DHCPS : 1:0x3880dfa11693, 192.168.2.100, ACK in request.
398INFO 180547: DHCPS: 1:0x3880dfa11693, NAK in request.
397INFO 180547: DHCPS: 1:0x3880dfa11693, 192.168.2.100 not found in request.
392INFO 180517: DHCPS: 1:0x3880dfa11693, 192.168.2.100, ACK in request.
390INFO 180511: DHCPS: 1:0x3880dfa11693, NAK in request.
389INFO 180511: DHCPS: 1:0x3880dfa11693, 192.168.2.100 not found in request.
384INFO 180481: DHCPS: 1:0x3880dfa11693, 192.168.2.100, ACK in request.
383INFO 180476: DHCPS: 1:0x3880dfa11693, NAK in request.

 

The mac address of MotoG6 is 0x3880dfa11693

The IP address of the router (also the DHCP server) is 192.168.2.100

 

The full log is shared here for your reference

_Cash
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Posts: 12
Registered: ‎07-08-2018
Location: IN
Views: 3,408
Message 36 of 137

Re: Moto G6: Wifi disconnects and reconnects frequently

There appears to be an issue in the DHCP handshake between this router and the MotoG6. I am trying to monitor by setting the static IP on the MotoG6 now....
Will update with my observations....

_Cash
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Posts: 12
Registered: ‎07-08-2018
Location: IN
Views: 3,395
Message 37 of 137

Re: Moto G6: Wifi disconnects and reconnects frequently

Static IP setting on the MotoG6 for my home network with the TL-WR702N router has been working fine for an hour or so....

Definitely a compatibility issue in the DHCP handshake between the two...
EdWIndiana
Paper Tape
Posts: 5
Registered: ‎11-10-2016
Location: US
Views: 3,248
Message 38 of 137

Re: Moto G6: Wifi disconnects and reconnects frequently

Hi.  I sent my new Moto G6 back to Moto's service and repair facility in Texas on Tuesday (7-24-18) and received a new phone today Thursday (07-26-18) because it would constantly disconnect from my wifi - it wouldn't stay connected for 30 seconds.  I give them kudos for turning it around in two days.

 

As I attempted to set up the new phone today, it was clear the new phone had the same issue as it kept disconnecting during it's attempt to restore the apps and settings from google.  Again, every 30 seconds it was disconnecting and telling me it needed wifi to get "fill in the blank".   Because I have to use my company's VPN from home, my home network can not be 192.168.0.1    I had the thought that maybe the phone just doesn't play nice with non 192.168.x.x networks as my phone worked okay on some wifi networks.  I have a cable modem that I actually had turned the wifi off on, as I had upgraded to wifi AC with a Netgear Nighthawk. (it is the 10.10.10.x network).  So I turned on the wifi on the SB6580 Surfboard router - which can only do up to wifi N and is set to 192.168.0.x  I then attached the G6 to that network and it has been reloading the 100+ apps and junk from google without the constant disconnect.  SO .. I add to the discussion that MOTO may want to see if their new G6 phone doesn't play well with non- 192.168.x.x wifi networks (which might explain some of the ramdomness of this issue) OR maybe the G6 doen't like backward compatable N that Netgear has in it's AC routers.

 

At least I have a work around for now.

 

Feel free to contact me if I can clarrify what I did as I hope the engineers at Motorolla can patch this bugger to work on my "normal" home network.

EdWIndiana
Paper Tape
Posts: 5
Registered: ‎11-10-2016
Location: US
Views: 3,236
Message 39 of 137

Re: Moto G6: Wifi disconnects and reconnects frequently

Follow up.  I have tried several 192.168.x.x public networks and all work fine.  I think this is an issue that the Moto G6 does not play nice with any other IP address ranges - My G6 will start to connect and disconnect every 30 seconds if I connect to my 10.10.10.x home network.  Maybe Motorolla can create a bug fix for this.

 

Take care and take care of each other everyone.

Senior MotoAgent
Senior MotoAgent
Posts: 6,028
Registered: ‎12-04-2017
Location: IN
Views: 3,088
Message 40 of 137

Re: Moto G6 Plus - wifi problem


@molmedo1 wrote:

Have a g4 with this issue and now my G6. Some one please fix this.

 

  

Router is Buffalo WHR-G125 . I use WPA2 Personal security AES. Also using dd-wrt firmware. https://drive.google.com/open?id=1kGcS04ZzzK1nL95Kq4TBRKDPzOu5WlGP.

Is this what you need to troubleshoot??
Thanks - Mario


Hello molmedo1 and All,

 

Update:

 

We would like to have below additional information:

 

1. We would need another bug reports with wifi verbose enabled-- below are the steps to capture the bug reports.

2. How to reproduce this issue? or what scene is easy to meet this issue? (If you can, please provide a reproduced video)?

3. Please share the configuration of Buffalo WHR-G125 router? (e.g. screenshot), @molmedo1

4. Can you also connect to other AP or Hotspot to see if we can replicate the same issue? 

5. Kindly update your profile with IMEI, if you have not done yet.

 

Here's how to capture the Bug report:
Note: Capture the report right after the issue happened.

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps, Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> Developer options -> Enable Wi-Fi Verbose Logging > Toggle On
6. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the Bug Report to your personal Google Drive and then share the link to the BugReport on the forums in a reply or via a private message.
9. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

Appreciate your efforts.

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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