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1 Posts

02-13-2019

US

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Moto G6 camera won't start

2019-02-13, 3:18 AM

I've already tried restarting the device clearing the camera cache uninstalling updates and completely cleaning the phone and the camera still won't start. I just continue to get a message that says camera has stopped working . Please help

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1044 Posts

10-08-2015

IN

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Re: Moto G6 camera won't start

2019-02-13, 7:53 AM

 wrote:

I've already tried restarting the device clearing the camera cache uninstalling updates and completely cleaning the phone and the camera still won't start. I just continue to get a message that says camera has stopped working . Please help


Hi Woahthere,

 

Welcome to Forums,

 

Sorry for the inconvenience caused. I'd suggest you reboot your device in Safe Mode. This is to test if any of the third-party apps installed on your phone is misbehaving and causing the issue. If you don't experience the issue while in Safe Mode that's a good indication that a third-party app is the source of your problem so that we could look into it.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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10 Posts

11-17-2018

US

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Re: Moto G6 camera won't start

2019-02-14, 1:18 AM

Did you install the latest update for the Moto Camera 2? It's available in the play store, I had one force quit on my G6 but after I restarted it's been fine. I don't know if thats helpful good luck ?

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