Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

1 Posts

06-12-2018

IN

3 Signins

47 Page Views

  • Posts: 1
  • Registered: ‎06-12-2018
  • Location: IN
  • Views: 47
  • Message 1 of 110

Moto G6 microphone problem

2018-06-12, 3:46 AM

I think Moto G6 has microphone problem.

The person other side the call is not at all able to hear my voice. It works only when plugin the earphones.

 

Tried couple of options mentioned in the forum Reboot, Safemode and Reset but no luck.

 

Performed Motorola check from Moto help and all the tests passed including microphone.

 

No lamination and back cover that can block microphone. 

 

Moto I am very disappointed this time. Please help.

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 2 of 110

Re: Moto G6 microphone problem

2018-06-12, 8:15 AM

 wrote:

I think Moto G6 has microphone problem.

The person other side the call is not at all able to hear my voice. It works only when plugin the earphones.

 

Tried couple of options mentioned in the forum Reboot, Safemode and Reset but no luck.

 

Performed Motorola check from Moto help and all the tests passed including microphone.

 

No lamination and back cover that can block microphone. 

 

Moto I am very disappointed this time. Please help.


Hello AtulDwivedi,

 

We are sorry to hear about that, we understand how frustrating this could be. As you have already tested your device in "Moto Help" app and 'Safe mode" with no results, the next option would be service/repair/replacement. 

 

You can also write us at supportforums@motorola.com for further assistance. 

 

Thanks,

Swaraj

Moto support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

17962 Posts

02-03-2016

US

2252 Signins

54157 Page Views

  • Posts: 17962
  • Registered: ‎02-03-2016
  • Location: US
  • Views: 54157
  • Message 3 of 110

Re: Moto G6 microphone problem

2018-06-12, 13:51 PM

One other suggestion -- change how you hold your phone. If you are holding the phone too low or too high, the microphone may not be placed correctly so that you can be heard clearly. Try pivoting the phone to see if the audio improves for the party on the other end of the line.

 

Hope this helps.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Reply
Options

1 Posts

06-15-2018

IN

2 Signins

16 Page Views

  • Posts: 1
  • Registered: ‎06-15-2018
  • Location: IN
  • Views: 16
  • Message 4 of 110

Re: Moto G6 microphone problem

2018-06-15, 15:17 PM
Hello Atul,
Even I am facing the same issue, could you please tell me resolution if you solved this?
Thanks
Ramanath
Reply
Options

1 Posts

03-25-2018

IN

12 Signins

93 Page Views

  • Posts: 1
  • Registered: ‎03-25-2018
  • Location: IN
  • Views: 93
  • Message 5 of 110

Re: Moto G6 microphone problem

2018-06-16, 3:49 AM
Please let me know if anybody else is having the same problem...If the phone has this problem, I will not go for it...Some buyers at amazon india also reported the same issue...
Reply
Options

1 Posts

06-18-2018

US

4 Signins

42 Page Views

  • Posts: 1
  • Registered: ‎06-18-2018
  • Location: US
  • Views: 42
  • Message 6 of 110

Re: Moto G6 microphone problem

2018-06-18, 17:46 PM

Same problem here. Other person does not receive any audio at all. Also tried to record a voice memo using app Note Everything, use voice for Google Search, and video for Snapchat and it did not pick up any audio as well. Absolutely infuriating; I'm returning my phone less than 24 hours after purchase.

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 7 of 110

Re: Moto G6 microphone problem

2018-06-19, 13:14 PM

 wrote:

Same problem here. Other person does not receive any audio at all. Also tried to record a voice memo using app Note Everything, use voice for Google Search, and video for Snapchat and it did not pick up any audio as well. Absolutely infuriating; I'm returning my phone less than 24 hours after purchase.


Hi LogicalMongoose,

 

Apologise for the inconvenience this may have caused, it could be specific to your device-- if you have tested in "Device help" app and in safe mode then the next option would be service/repair/replacement.

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

1 Posts

07-03-2018

IN

1 Signins

9 Page Views

  • Posts: 1
  • Registered: ‎07-03-2018
  • Location: IN
  • Views: 9
  • Message 8 of 110

Re: Moto G6 microphone problem

2018-07-03, 7:25 AM

I am not able to hear anything on my motorola G6 phone.... please help what need to done.

Please provide service centre address in Mumbai..


 wrote:

I think Moto G6 has microphone problem.

The person other side the call is not at all able to hear my voice. It works only when plugin the earphones.

 

Tried couple of options mentioned in the forum Reboot, Safemode and Reset but no luck.

 

Performed Motorola check from Moto help and all the tests passed including microphone.

 

No lamination and back cover that can block microphone. 

 

Moto I am very disappointed this time. Please help.


 

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 9 of 110

Re: Moto G6 microphone problem

2018-07-03, 9:58 AM

Hi chowdharyalok,

 

Thank you for writing to us, may I know when normally do you see this and how often? Does this happens at any specific location, do you have enough network coverage at the time you see this while calling? 

 

Regards,

Swaraj

Moto support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

119 Posts

06-14-2018

PL

136 Signins

1131 Page Views

  • Posts: 119
  • Registered: ‎06-14-2018
  • Location: PL
  • Views: 1131
  • Message 10 of 110

Re: Moto G6 microphone problem

2018-07-04, 11:04 AM

Hmm I use moto g6... personally, I do not have this problem but what I read can be caused by the application "Moto Voice" with me, it is not turned on because it does not support my language. You can do a test and enter settings - applications and notifications - app info - 3 dots on top - show system - scroll down - tap: Moto Voice - disable - then reboot the phone and check if it works.

 

Maybe it can be turned off in the "Moto" application if it supports your language.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save