Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

2 Posts

10-30-2018

FR

3 Signins

30 Page Views

  • Posts: 2
  • Registered: ‎10-30-2018
  • Location: FR
  • Views: 30
  • Message 1 of 5

Moto G6 mirror selfie issue

2018-10-30, 10:02 AM

Hello ,

the images captured in selfie mode using the moto camera app are automatically mirrored even though the "selfie photo mirror" option present in the setting is  off . I can't toggle it because it when I do that I get this message " selfie photo mirror is disabled when active photos are enabled".

When i try taking a selfie with a third party (like whatsapp etc..) the photo captured is not mirrored.

How do I disable mirror mode in the camera app?

Kindly suggest.

Thanks for support!

Solved! See the solution
Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 2 of 5

Re: Moto G6 mirror selfie issue

2018-10-30, 12:40 PM

 wrote:

Hello ,

the images captured in selfie mode using the moto camera app are automatically mirrored even though the "selfie photo mirror" option present in the setting is  off . I can't toggle it because it when I do that I get this message " selfie photo mirror is disabled when active photos are enabled".

When i try taking a selfie with a third party (like whatsapp etc..) the photo captured is not mirrored.

How do I disable mirror mode in the camera app?

Kindly suggest.

Thanks for support!


Hi tutory,

 

This is odd, could you share us a screenshot of the settings being toggled off and a sample picture. Also, when you try to enable it and pops up error messge—share us the screenshot.

 

Further, please try performing clear data/cache on your camera app and let us know if that helps? You can also have your device test in safe mode to see third-party apps are interfering the process? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up. Hope this helps. Let us know how it goes?

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

0 person found this solution to be helpful.

This helped me too

Reply
Options

2 Posts

10-30-2018

FR

3 Signins

30 Page Views

  • Posts: 2
  • Registered: ‎10-30-2018
  • Location: FR
  • Views: 30
  • Message 3 of 5

Re: Moto G6 mirror selfie issue

2018-10-30, 13:00 PM

Clearing my cache and data worked :) You rock ! 

Thanks .

Have a great day .

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 4 of 5

Re: Moto G6 mirror selfie issue

2018-10-31, 11:54 AM

 wrote:

Clearing my cache and data worked :) You rock ! 

Thanks .

Have a great day .


Glad to be your help! :smileyhappy: -Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

2 Posts

02-16-2019

US

2 Signins

53 Page Views

  • Posts: 2
  • Registered: ‎02-16-2019
  • Location: US
  • Views: 53
  • Message 5 of 5

Re: Moto G6 mirror selfie issue

2019-02-16, 21:09 PM

I was facing the same issue. After claer, the cache problem got solved. Thanks for sharing the guide to solve the problem.

 

Since your link had nothing to do with your phone, I have removed it.  

 

Please see our Moto Owners' Forum Site Rules for more information.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save