cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Al2018
Paper Tape
Posts: 2
Registered: ‎07-26-2018
Location: GB
Views: 768
Message 1 of 5

Moto G6 play app crash

Hello,

 

I am having the same problem with my Moto g6 play to the point where apps like Audible time out and crash. Was a solution found?

 

Cheers

Senior MotoAgent
Senior MotoAgent
Posts: 5,206
Registered: ‎12-04-2017
Location: IN
Views: 762
Message 2 of 5

Re: Moto G6 play app crash


@Al2018 wrote:

Hello,

 

I am having the same problem with my Moto g6 play to the point where apps like Audible time out and crash. Was a solution found?

 

Cheers


We would like to look further, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Moto Support

Al2018
Paper Tape
Posts: 2
Registered: ‎07-26-2018
Location: GB
Views: 710
Message 3 of 5

Re: Moto G6 play app crash

I have done that and it is fine for you to look into my apps.

regards,

Al
Truvid
Blue Screen Again
Posts: 2
Registered: ‎02-01-2018
Location: US
Views: 505
Message 4 of 5

Re: Moto G6 play app crash

We have 8 phones right now and we see multiple apps crashing.

Senior MotoAgent
Senior MotoAgent
Posts: 5,206
Registered: ‎12-04-2017
Location: IN
Views: 468
Message 5 of 5

Re: Moto G6 play app crash


@Truvid wrote:

We have 8 phones right now and we see multiple apps crashing.


Hi Truvid,

 

Sorry to learn about this, may I know how often do you see the crash on all your devices? This is strange. Can we quickly test in Safe Mode to see if this is an app issue on all of your devices? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up. 

 

Let us know if you see the progress. Most of the cases these are caused by the third party apps or if your apps are not updated to there latest firm on play store. 

 

Hope this helps.


Regards,

Swaraj

Moto Support

 

Top Kudoed Authors