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PDX93
Paper Tape
Posts: 3
Registered: ‎08-29-2018
Location: US
Views: 6,417
Message 1 of 9

Moto G6 play noise and no sound

Hello,

 

I recently purchased a G6 play for my son. We have noticed two distinct issues when placing a call.

 

1. The person receiving either does not hear anything or hears static.

2. On the phone, there is a lot of static when placing the call.

 

We tried rebooting the phone but it did not fix the problem

 

Is there a software fix? Do I need to exchange it?

 

PDX93
Paper Tape
Posts: 3
Registered: ‎08-29-2018
Location: US
Views: 6,378
Message 2 of 9

Re: Moto G6 play noise and no sound

I did the microphone test and it failed. I guess that I should exchange the cell phone.

 


@PDX93 wrote:

Hello,

 

I recently purchased a G6 play for my son. We have noticed two distinct issues when placing a call.

 

1. The person receiving either does not hear anything or hears static.

2. On the phone, there is a lot of static when placing the call.

 

We tried rebooting the phone but it did not fix the problem

 

Is there a software fix? Do I need to exchange it?

 


 

PDX93
Paper Tape
Posts: 3
Registered: ‎08-29-2018
Location: US
Views: 6,364
Message 3 of 9

Re: Moto G6 play noise and no sound

Exchanged the phone at the retailer. So far so good.

Former Employee
Posts: 6,032
Registered: ‎12-04-2017
Location: IN
Views: 6,341
Message 4 of 9

Re: Moto G6 play noise and no sound

Hi PDX93,

 

Thank for reporting us, sorry about the delay-- it did look like a hardware issue. Glad that you were able to get it exchanged which works as expected now.

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
syscon
Paper Tape
Posts: 2
Registered: ‎10-07-2018
Location: CA
Views: 5,699
Message 5 of 9

Re: Moto G6 with no ring sound

I have Moto G6 Play and the phone has a random ring problem.  Sometimes it rings but most of the time not.

I should have never bought this cheap stuff.    Lesson learned.

To fix this problem, they will most likely want us to buy a new Moto phone :-/.

Highlighted
Alberthall
Fanfold Paper
Posts: 19
Registered: ‎06-30-2018
Location: GB
Views: 5,694
Message 6 of 9

Re: Moto G6 with no ring sound

Have you updated your personal profile on here with your phones imei number? If you do you should be sent an update for your phone?

 

you can try switching off Dolby sound but you may find the problem returns, you simply switch your device off and back on as that use to cure mine for a few days ?

 

there is obviously a bug in the firmware that will get sorted, I was a firm Samsung fan but must admit I do like my g6 at a much lower price....

syscon
Paper Tape
Posts: 2
Registered: ‎10-07-2018
Location: CA
Views: 5,679
Message 7 of 9

Re: Moto G6 with no ring sound


@Alberthall wrote:

Have you updated your personal profile on here with your phones imei number? If you do you should be sent an update for your phone?

 

you can try switching off Dolby sound but you may find the problem returns, you simply switch your device off and back on as that use to cure mine for a few days ?

 

there is obviously a bug in the firmware that will get sorted, I was a firm Samsung fan but must admit I do like my g6 at a much lower price....


Where do I enter/post my phones imei number in oder to receive an update?

Alberthall
Fanfold Paper
Posts: 19
Registered: ‎06-30-2018
Location: GB
Views: 5,683
Message 8 of 9

Re: Moto G6 with no ring sound

In your personal profile section ONLy
Kalnory
SCSI Port
Posts: 30
Registered: ‎04-13-2017
Location: US
Views: 3,217
Message 9 of 9

Re: Moto G6 play noise and no sound

I bought. G6 play Dec 13 2018 sound stopped working 2/8/19

 

when called Motorola support from a different phone she wouldn't even send me the return label - I bought it directly from Motorola.

 

I just checked my email and all it was is instructions how to send a repair ticket

 

she's telling me I have to go online and fill out a repair form and pay money to send it back

my phone is under warranty and I am entitled to a replacement which she lied  me and said I would get the email in the morning when I said to the first woman I spoke to why she didn't just mail me a return label she hung up on me

 

 Can I get this update & why cant she just processed my return on the phone like I asked her to?

 

 

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