09-07-2019 07:02 AM
Over the last couple of weeks, my phone's screen keeps becoming unresponsive. While using it the screen just randomly becomes unresponsive, I can then lock it and unlock it and the screen workings again for a short while. This happens every 1-10 minutes of use.
I am unsure whether this is being caused by an app, software issue or hardware issue. I have tried a soft reset but this hasn't helped.
09-11-2019 09:12 AM
Thanks for posting. Try booting your phone to safe mode and monitor your phone for at least an hour. It the issue does not happen the duration that means it is caused by a 3rd party application you installed since safe disables 3rd party apps.
To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
09-11-2019 01:17 PM