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Arpit0
Punch Card
Posts: 18
Registered: ‎07-17-2018
Location: IN
Views: 792
Message 21 of 97

Re: Moto G6 restarting frequently

I send the phone bug report today.I also factory reset the phone.Nothing happend.It restarts after that also.I was playing pubg after that and phone close the game itself 2 or 3 times.Who will use the phone after such things.I know now you will say that 3rd party applications are doing that but no its your software thats doing it.I also saw some threads today with G5 having the same problem.
Arpit0
Punch Card
Posts: 18
Registered: ‎07-17-2018
Location: IN
Views: 792
Message 22 of 97

Re: Moto G6 restarting frequently

I send the phone bug report today.I also factory reset the phone.Nothing happend.It restarts after that also.I was playing pubg after that and phone close the game itself 2 or 3 times.Who will use the phone after such things.I know now you will say that 3rd party applications are doing that  but no its your software thats doing it.I also saw some threads today with G5 having the same problem.

Senior MotoAgent
Senior MotoAgent
Posts: 4,890
Registered: ‎12-04-2017
Location: IN
Views: 790
Message 23 of 97

Re: Moto G6 restarting frequently

Hello Arpit0,

 

Thank you for updating your profile and sharing bug reports with us. We appreciate you reporting. If you are in your exchange window you can proceed further for the same otherwise you can wait as the same will be addressed in the future update.

 

Thanks,

Swaraj

Moto Support

Alok3009
Fanfold Paper
Posts: 11
Registered: ‎10-23-2017
Location: IN
Views: 788
Message 24 of 97

Re: Moto G6 restarting frequently

This is not solving the issue. Requesting you to give proper hit and trail is not working.

Arpit0
Punch Card
Posts: 18
Registered: ‎07-17-2018
Location: IN
Views: 763
Message 25 of 97

Re: Moto G6 restarting frequently

Not replying?


@Agent_Swaraj wrote:

Hello Arpit0,

 

Thank you for updating your profile and sharing bug reports with us. We appreciate you reporting. If you are in your exchange window you can proceed further for the same otherwise you can wait as the same will be addressed in the future update.

 

Thanks,

Swaraj

Moto Support


 

 

 

Arpit0
Punch Card
Posts: 18
Registered: ‎07-17-2018
Location: IN
Views: 745
Message 26 of 97

Re: Moto G6 restarting frequently

This is the bug report.


@Arpit0 wrote:

I was just using my device and it restarted at 10:40.

https://drive.google.com/open?id=1riGAlndRm41VhmvDDxA62-Q_JLUNpdt-

here is the report at that time.

 


 

Arpit0
Punch Card
Posts: 18
Registered: ‎07-17-2018
Location: IN
Views: 721
Message 27 of 97

Re: Moto G6 restarting frequently

No update?


@Arpit0 wrote:

This is the bug report.


@Arpit0 wrote:

I was just using my device and it restarted at 10:40.

https://drive.google.com/open?id=1riGAlndRm41VhmvDDxA62-Q_JLUNpdt-

here is the report at that time.

 


 


 

Senior MotoAgent
Senior MotoAgent
Posts: 4,890
Registered: ‎12-04-2017
Location: IN
Views: 709
Message 28 of 97

Re: Moto G6 restarting frequently


@Arpit0 wrote:

No update?


@Arpit0 wrote:

This is the bug report.


@Arpit0 wrote:

I was just using my device and it restarted at 10:40.

https://drive.google.com/open?id=1riGAlndRm41VhmvDDxA62-Q_JLUNpdt-

here is the report at that time.

 


 


 


Hi Arpit0,

 

Sorry about the delay, please be advised that we have already shared your bug report with our engineer team. As informed earlier, we will have improvements in a future update. Sorry, we do not have a timeframe yet.

 

Appreciate your patience in this regards.

 

Thanks,

Swaraj

Moto Support

Arpit0
Punch Card
Posts: 18
Registered: ‎07-17-2018
Location: IN
Views: 705
Message 29 of 97

Re: Moto G6 restarting frequently

Thanks for doing something.Also the shutter speed on camera app is very low pls make it upto 10 seconds in manual mode.And the click time in auto mode is very slow.Please update

Senior MotoAgent
Senior MotoAgent
Posts: 4,890
Registered: ‎12-04-2017
Location: IN
Views: 702
Message 30 of 97

Re: Moto G6 restarting frequently


@Arpit0 wrote:

Thanks for doing something.Also the shutter speed on camera app is very low pls make it upto 10 seconds in manual mode.And the click time in auto mode is very slow.Please update


Thank you for your feedback, just wanted to know, when you say slow--may I know the average time taken to click the picture in 'Auto mode'? I have tested and it's fast.

 

Regards,

Swaraj

Moto Support

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