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Arpit0
Punch Card
Posts: 18
Registered: ‎07-17-2018
Location: IN
Views: 685
Message 31 of 97

Re: Moto G6 restarting frequently

As compared to Redmi note 5 pro it's slow.What about shutter speed in manual mode?And will portrait mode quality can be improved?Otherwise phone is good.Software portrait photo from software like Google is doing.

Senior MotoAgent
Senior MotoAgent
Posts: 4,890
Registered: ‎12-04-2017
Location: IN
Views: 684
Message 32 of 97

Re: Moto G6 restarting frequently


@Arpit0 wrote:

As compared to Redmi note 5 pro it's slow.What about shutter speed in manual mode?And will portrait mode quality can be improved?Otherwise phone is good.Software portrait photo from software like Google is doing.


Appreciate your feedback, we will pass it along to our camera team.

 

Thanks,

Swaraj

Arpit0
Punch Card
Posts: 18
Registered: ‎07-17-2018
Location: IN
Views: 682
Message 33 of 97

Re: Moto G6 restarting frequently

Thanks

 

Arpit0
Punch Card
Posts: 18
Registered: ‎07-17-2018
Location: IN
Views: 660
Message 34 of 97

Re: Moto G6 restarting frequently

Any updates on bug report?

BalrajG6
Paper Tape
Posts: 1
Registered: ‎08-19-2018
Location: IN
Views: 583
Message 35 of 97

Re: Moto G6 restarting frequently

I am having similar issue with my g6. It restarts randomly. Initially the reboot was way faster than a normal restart but I feel after the latest security patch update it takes a lot of time(longer than normal restart) and even the frequency has seemed to increase. Here's a bug report after the latest incidence and you can access my apps if you wish.

 

https://drive.google.com/file/d/1sFNXr83wn1E23DXOdpBQyPAq2ymih2i-/view?usp=drivesdk

Alok3009
Fanfold Paper
Posts: 11
Registered: ‎10-23-2017
Location: IN
Views: 570
Message 36 of 97

Re: Moto G6 restarting frequently

After installing the latest update, restart issue has been resolved on my device.

Arpit0
Punch Card
Posts: 18
Registered: ‎07-17-2018
Location: IN
Views: 567
Message 37 of 97

Re: Moto G6 restarting frequently

Same here.
Senior MotoAgent
Senior MotoAgent
Posts: 4,890
Registered: ‎12-04-2017
Location: IN
Views: 537
Message 38 of 97

Re: Moto G6 restarting frequently


@Alok3009 wrote:

After installing the latest update, restart issue has been resolved on my device.


@Arpit0 and Alok3009,

 

Glad to hear that it resolved!

 

Regards,

Swaraj

Senior MotoAgent
Senior MotoAgent
Posts: 4,890
Registered: ‎12-04-2017
Location: IN
Views: 535
Message 39 of 97

Re: Moto G6 restarting frequently


@BalrajG6 wrote:

I am having similar issue with my g6. It restarts randomly. Initially the reboot was way faster than a normal restart but I feel after the latest security patch update it takes a lot of time(longer than normal restart) and even the frequency has seemed to increase. Here's a bug report after the latest incidence and you can access my apps if you wish.

 

https://drive.google.com/file/d/1sFNXr83wn1E23DXOdpBQyPAq2ymih2i-/view?usp=drivesdk


Hello BalrajG6,

 

Thank you for reporting the issue, as per the check-in data --it looks like there are multiple crashes on your device causing it to restart. We recommend you to perform the factory data reset without restoring any apps and observe. Hope this helps.

 

If the issue persists, please capture another bug report and share with us.

 

Regards,

Swaraj

Moto Support

Jwools
Fanfold Paper
Posts: 8
Registered: ‎08-23-2018
Location: US
Views: 513
Message 40 of 97

Re: Moto G6 restarting frequently

Hi, how do I install this update? I am having this problem and it has been getting much worse over the last few days.

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