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JoeChi
Serial Port
Posts: 19
Registered: ‎01-10-2016
Location: IT
Views: 241
Message 1 of 3

Moto G6 shuts off unexpectedly

I find more and more frequently my mobile off: the batter is still at high level and there is no apparent reason why it should turn off.

I suspect that it shuts off unexpectedly while I am not using it.

 

This happens on a regular basis from few times a week to a couple of times per day!

It's been at least 3 months now (since my previous post: https://forums.lenovo.com/t5/Moto-G6-Moto-G6-Plus-Moto-G6/Moto-G6-suddenly-dead/m-p/4517761/highligh...).

It is happening more and more frequently!

 

What can I do?

Senior MotoAgent
Senior MotoAgent
Posts: 869
Registered: ‎04-04-2018
Location: IN
Views: 205
Message 2 of 3

Re: Moto G6 shuts off unexpectedly


@JoeChi wrote:

I find more and more frequently my mobile off: the batter is still at high level and there is no apparent reason why it should turn off.

I suspect that it shuts off unexpectedly while I am not using it.

 

This happens on a regular basis from few times a week to a couple of times per day!

It's been at least 3 months now (since my previous post: https://forums.lenovo.com/t5/Moto-G6-Moto-G6-Plus-Moto-G6/Moto-G6-suddenly-dead/m-p/4517761/highligh...).

It is happening more and more frequently!

 

What can I do?


Hi JoeChi,

 

Sorry to know about this. Could you please check your device in Safe Mode and observe for some time. See if it randomly shut down in Safe Mode, let me know.

 

Regards,

Suman



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JoeChi
Serial Port
Posts: 19
Registered: ‎01-10-2016
Location: IT
Views: 160
Message 3 of 3

Re: Moto G6 shuts off unexpectedly

Sorry, I cannot dedicate this effort.

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