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Senior MotoAgent
Senior MotoAgent
Posts: 4,747
Registered: ‎03-05-2018
Location: US
Views: 274
Message 11 of 21

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

Hi TA11,

 

We have seen the BUG report you provided, however, we're not seeing the Bluetooth HCI logs. Please send us another BUG report and follow these steps.

 

1. Set phone AIRPLANE MODE ON. 
2. Settings > Developer Options > Enable Bluetooth HCI Snoop Log.
3. Turn AIRPLANE MODE OFF.
4. Make the TEST (connect to Car Kit and try to send SMS using Car Kit).
5. Once the problem happens, trigger a bug report: Settings > Developer Options > Take bug report > Full report
 
Best regards,
Rich
Motorola Support
TA11
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Message 12 of 21

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

I will try this. Last time the problem occurred the phone did not take the snoop log. It doesn't happen every time, sometimes it does connect and messaging works. Too many difficulties with this phone, the Moto X Play was flawless.

Senior MotoAgent
Senior MotoAgent
Posts: 4,747
Registered: ‎03-05-2018
Location: US
Views: 252
Message 13 of 21

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

Hi TA11,

 

Alright. When this occurred again, please generate a BUG report and provide it here so I can have the team look at it. Thank you. 

 

Best regards,
Rich
Motorola Support

Senior MotoAgent
Senior MotoAgent
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Location: IN
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Message 14 of 21

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync


@TA11 wrote:

I will try this. Last time the problem occurred the phone did not take the snoop log. It doesn't happen every time, sometimes it does connect and messaging works. Too many difficulties with this phone, the Moto X Play was flawless.


Hi TA11,

 

Could you please help us with another Bug Report as we were unable to duplicate with our Ford Sync setup. 

 

To do so:-

 

1. Set phone AIRPLANE MODE ON,
2. Settings => About Phone => Tap 8 times on Build Number to enable the Developer Options,

3. Settings => Developer Options => Enable Bluetooth HCI Snoop Log,
3. Turn AIRPLANE MODE OFF,
4. Make the TEST (connect to Car Kit and try to send SMS using Car Kit),
5. Once the problem happens, trigger a bug report: Settings => Developer Options => Take bug report => Full report and share with us for further investigation.

 

Regards,

Swaraj

Moto Support

TA11
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Message 15 of 21

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync


Error[1].jpg

 

Here is the latest bug report. No matter what I do, no matter what happens there is no file or item created by the BTsnoop stored on the phone. Here is a photo of what appears when it doesn't work. Sometimes it does. Again, the Moto X Play worked fine but it is not Android 8.0, it is 7.1.1

 

*removed*

 

Edited: for privacy - Rich

Senior MotoAgent
Senior MotoAgent
Posts: 4,747
Registered: ‎03-05-2018
Location: US
Views: 154
Message 16 of 21

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

Hi TA11,

 

Thank you for providing the bug report. I'll report it to the team. I'll keep you updated, and I'll let you know if we need further request. Thank you. 

 

Best regards,
Rich
Motorola Support

Senior MotoAgent
Senior MotoAgent
Posts: 4,747
Registered: ‎03-05-2018
Location: US
Views: 103
Message 17 of 21

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

Hi TA11,

 

Our team is asking can you please PM me your contact details; phone number, email address, and your physical location. We may have someone to reach you out. Let me know once you have PM'd me so I can check. Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support

TA11
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Message 18 of 21

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

Sorry Rich, I didn't get an alert you had posted. Must be missing something, I don't see an option to PM you.

 


@Agent_Rich wrote:

Hi TA11,

 

Our team is asking can you please PM me your contact details; phone number, email address, and your physical location. We may have someone to reach you out. Let me know once you have PM'd me so I can check. Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support


 

Senior MotoAgent
Senior MotoAgent
Posts: 4,747
Registered: ‎03-05-2018
Location: US
Views: 42
Message 19 of 21

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

Hi TA11,

 

Thanks for posting back. Click my profile and you will see the option to send me a PM. 

 

Best regards,
Rich
Motorola-Lenovo Support

TA11
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Message 20 of 21

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

I have sent the information you requested.

TA11
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