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8752 Posts

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  • Message 11 of 25

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

2019-01-21, 22:56 PM

Hi TA11,

 

We have seen the BUG report you provided, however, we're not seeing the Bluetooth HCI logs. Please send us another BUG report and follow these steps.

 

1. Set phone AIRPLANE MODE ON. 
2. Settings > Developer Options > Enable Bluetooth HCI Snoop Log.
3. Turn AIRPLANE MODE OFF.
4. Make the TEST (connect to Car Kit and try to send SMS using Car Kit).
5. Once the problem happens, trigger a bug report: Settings > Developer Options > Take bug report > Full report
 
Best regards,
Rich
Motorola Support



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14 Posts

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CA

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  • Message 12 of 25

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

2019-01-23, 4:29 AM

I will try this. Last time the problem occurred the phone did not take the snoop log. It doesn't happen every time, sometimes it does connect and messaging works. Too many difficulties with this phone, the Moto X Play was flawless.

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8752 Posts

03-05-2018

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  • Message 13 of 25

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

2019-01-23, 16:49 PM

Hi TA11,

 

Alright. When this occurred again, please generate a BUG report and provide it here so I can have the team look at it. Thank you. 

 

Best regards,
Rich
Motorola Support



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  • Message 14 of 25

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

2019-01-30, 14:08 PM

 wrote:

I will try this. Last time the problem occurred the phone did not take the snoop log. It doesn't happen every time, sometimes it does connect and messaging works. Too many difficulties with this phone, the Moto X Play was flawless.


Hi TA11,

 

Could you please help us with another Bug Report as we were unable to duplicate with our Ford Sync setup. 

 

To do so:-

 

1. Set phone AIRPLANE MODE ON,
2. Settings => About Phone => Tap 8 times on Build Number to enable the Developer Options,

3. Settings => Developer Options => Enable Bluetooth HCI Snoop Log,
3. Turn AIRPLANE MODE OFF,
4. Make the TEST (connect to Car Kit and try to send SMS using Car Kit),
5. Once the problem happens, trigger a bug report: Settings => Developer Options => Take bug report => Full report and share with us for further investigation.

 

Regards,

Swaraj

Moto Support

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14 Posts

01-07-2019

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  • Message 15 of 25

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

2019-02-13, 3:59 AM


 

Here is the latest bug report. No matter what I do, no matter what happens there is no file or item created by the BTsnoop stored on the phone. Here is a photo of what appears when it doesn't work. Sometimes it does. Again, the Moto X Play worked fine but it is not Android 8.0, it is 7.1.1

 

*removed*

 

Edited: for privacy - Rich

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8752 Posts

03-05-2018

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  • Message 16 of 25

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

2019-02-13, 20:42 PM

Hi TA11,

 

Thank you for providing the bug report. I'll report it to the team. I'll keep you updated, and I'll let you know if we need further request. Thank you. 

 

Best regards,
Rich
Motorola Support



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8752 Posts

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  • Message 17 of 25

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

2019-03-11, 20:36 PM

Hi TA11,

 

Our team is asking can you please PM me your contact details; phone number, email address, and your physical location. We may have someone to reach you out. Let me know once you have PM'd me so I can check. Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support



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CA

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  • Message 18 of 25

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

2019-04-17, 23:10 PM

Sorry Rich, I didn't get an alert you had posted. Must be missing something, I don't see an option to PM you.

 


 wrote:

Hi TA11,

 

Our team is asking can you please PM me your contact details; phone number, email address, and your physical location. We may have someone to reach you out. Let me know once you have PM'd me so I can check. Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support


 

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8752 Posts

03-05-2018

US

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  • Message 19 of 25

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

2019-04-18, 17:14 PM

Hi TA11,

 

Thanks for posting back. Click my profile and you will see the option to send me a PM. 

 

Best regards,
Rich
Motorola-Lenovo Support



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14 Posts

01-07-2019

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  • Message 20 of 25

Re: Moto G6 text by Bluetooth not supported when connected to Ford Sync

2019-04-21, 16:18 PM
I have sent the information you requested.

TA11
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