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Ornanfran19
Blue Screen Again
Posts: 1
Registered: ‎09-27-2018
Location: US
Views: 461
Message 1 of 2

Moto G6 turns off

Motorola G6 is shuts down when I plug my turbocharger and Starts charging but off 

Senior MotoAgent
Senior MotoAgent
Posts: 5,514
Registered: ‎12-04-2017
Location: IN
Views: 427
Message 2 of 2

Re: Moto G6 turns off


@Ornanfran19 wrote:

Motorola G6 is shuts down when I plug my turbocharger and Starts charging but off 


Hello Ornanfran19,

 

Sorry to hear this, this is strange. Can we test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up. Let us know if the issue persists? 

 

Also, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled. This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Moto Support

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