06-13-2018 09:05 PM
Works fine, but incoming calls to not result in audible ring but they do give a vibration.
Have tried to operate in safe mode with no change in symptoms.
Hope someone has a bright idea!
06-14-2018 03:20 AM
May I ask when did it start? Are you using the stock calling app or a third party app for calling? Have you tried changing your ringtone to default? Have you tried testing in My help app? If yes, could you share us your observation? Also, kindly update your profile with IMEI number.
If none of this helps, please perform clear cache partition on your device;
Let us know how it goes?
06-14-2018 08:12 AM
06-15-2018 05:23 AM
I messed with the adjustment of ring volume and, voila, the problem went away!
This suggests that the display of ring volume setting may not be 100% accurate. It is possible that when it shows 100% it is it can be totally off.
I do appreciate appreciate the fast response to my question and it makes me feel good about the phone I'm using!
Glad to hear you found the solution. Thank you for your feedback, do let us know if we can be of further assistance.
06-18-2018 02:37 AM
I had a similar problem with my brand new Moto G6 Play - but I had no sound with anything, not on phone calls, not on text notifications, not on anything at all. Having read this Q&A I turned the volume down on everything, media, ring and alarm, and then turned them all up again - problem sorted. So there's clearly a bug here that Moto/Lenovo need to sort out.
06-29-2018 05:58 PM
I'll haven't the same"no sound output" from a 6G. I tried cleaning the cache and it did not resolve the problem. Are there any other solutions you can provide? Otherwise I need to make arrangements to have this phone returned. Thank you.
08-19-2018 04:36 AM
Yes a problem with Motorola if you reset or turn off and on your tones will return, I do this at least twice per week, my advice is return to Samsung or whomever and warn your contacts to avoid these phones like the plague.
08-20-2018 02:27 AM
I tried following each of this step. It didn't work for me.
There is just no audiio. No YouTube, no ringtone on incoming calls, no voice when I answer the call. And I got this phone just 2 months back. I tried this thread as well. It didnt work for me!
Please help! Im already frustrated with G6. This was my third Moto phone after Moto G3 and G4. And im highly disappointed.