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Sowers
Fanfold Paper
Posts: 9
Registered: ‎06-13-2018
Location: US
Views: 7,980
Message 1 of 78

Moto G6 with no ring sound

Works fine, but incoming calls to not result in audible ring but they do give a vibration. 

 

Have tried to operate in safe mode with no change in symptoms. 

 

 Hope someone has a bright idea!

Senior MotoAgent
Senior MotoAgent
Posts: 4,577
Registered: ‎12-04-2017
Location: IN
Views: 7,830
Message 2 of 78

Re: Moto G6 with no ring sound

Hello Sowers,

 

May I ask when did it start? Are you using the stock calling app or a third party app for calling? Have you tried changing your ringtone to default? Have you tried testing in My help app? If yes, could you share us your observation? Also, kindly update your profile with IMEI number.

 

If none of this helps, please perform clear cache partition on your device;

  1. Turn the phone Off
  2. Press and hold “Volume down” and “Power” at the same time
  3. At the “Boot Mode selection” screen release the keys
  4. Press “volume down” to navigate the menu and highlight “Recovery
  5. Press “Volume Up” to select the highlighted option
  6. At the “No Command” screen, press and release “Power” and “Volume Up” simultaneously repeatedly until you gain access to Recovery
  7. Once in Recovery, press “Volume down” to navigate to and highlight “Wipe cache partition
  8. Press “Power” to confirm
  9. Once the cache is cleared, highlight “Reboot system now” and press “Power

Let us know how it goes?

 

Best Regards,

Swaraj

Moto Support

Sowers
Fanfold Paper
Posts: 9
Registered: ‎06-13-2018
Location: US
Views: 7,814
Message 3 of 78

Re: Moto G6 with no ring sound

Problem solved!

I messed with the adjustment of ring volume and, voila, the problem went away!

This suggests that the display of ring volume setting may not be 100% accurate. It is possible that when it shows 100% it is it can be totally off.

I do appreciate appreciate the fast response to my question and it makes me feel good about the phone I'm using!

Tony
Senior MotoAgent
Senior MotoAgent
Posts: 4,577
Registered: ‎12-04-2017
Location: IN
Views: 7,775
Message 4 of 78

Re: Moto G6 with no ring sound


@Sowers wrote:
Problem solved!

I messed with the adjustment of ring volume and, voila, the problem went away!

This suggests that the display of ring volume setting may not be 100% accurate. It is possible that when it shows 100% it is it can be totally off.

I do appreciate appreciate the fast response to my question and it makes me feel good about the phone I'm using!

Tony

Hi Sowers,

 

Glad to hear you found the solution. Thank you for your feedback, do let us know if we can be of further assistance.

 

Thanks,

Swaraj

Moto Support

bonytooth
What's DOS?
Posts: 1
Registered: ‎06-18-2018
Location: GB
Views: 7,669
Message 5 of 78

Re: Moto G6 with no ring sound

I had a similar problem with my brand new Moto G6 Play - but I had no sound with anything, not on phone calls, not on text notifications, not on anything at all. Having read this Q&A I turned the volume down on everything, media, ring and alarm, and then turned them all up again - problem sorted. So there's clearly a bug here that Moto/Lenovo need to sort out.

Senior MotoAgent
Senior MotoAgent
Posts: 4,577
Registered: ‎12-04-2017
Location: IN
Views: 7,662
Message 6 of 78

Re: Moto G6 with no ring sound

Hi bonytooth,

 

Thank you for writing to us, could you let us know if you can duplicate this?

 

Regards,

Swaraj

allerickb
Blue Screen Again
Posts: 1
Registered: ‎06-29-2018
Location: US
Views: 7,472
Message 7 of 78

Re: Moto G6 with no ring sound

I'll haven't the same"no sound output" from a 6G.  I tried cleaning the cache and it did not resolve the problem.  Are there any other solutions you can provide? Otherwise I need to make arrangements to have this phone returned.  Thank you.

 

AB

carlosgap5
Fanfold Paper
Posts: 12
Registered: ‎02-14-2017
Location: BR
Views: 6,367
Message 8 of 78

Re: Moto G6 with no ring sound

Same trouble here;

My new moto g6 rammdomly just doenst ring.

I have to go to settings e move the settings then it comes and ring again; 

very weard

Alberthall
Fanfold Paper
Posts: 17
Registered: ‎06-30-2018
Location: GB
Views: 6,226
Message 9 of 78

Re: Moto G6 with no ring sound

Yes a problem with Motorola if you reset or turn off and on your tones will return, I do this at least twice per week, my advice is return to Samsung or whomever and warn your contacts to avoid these phones like the plague.

Meg0208
What's DOS?
Posts: 3
Registered: ‎08-16-2018
Location: IN
Views: 6,174
Message 10 of 78

Re: Moto G6 with no ring sound

I tried following each of this step. It didn't work for me. 

There is just no audiio. No YouTube, no ringtone on incoming calls, no voice when I answer the call. And I got this phone just 2 months back. I tried this thread as well. It didnt work for me! 

 

https://support.motorola.com/us/en/Solution/MS127893

 

Please help! Im already frustrated with G6. This was my third Moto phone after Moto G3 and G4. And im highly disappointed. 

 

 

 

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