08-20-2018 04:01 AM
There is undoubtedly a firmware problem with these phones for so many people to be experiencing the same problem. Mine is around two months old and has been dooged by this no ring/alarm problem from day one. The only solution I have found is to restart your phone, probably twice a day to be certain and the sounds return but not for long and there in lay the problem, there is some function or series of functions that cause these phones to default all sounds to silent.
I will persist a bit longer before returning it for my money back and return to good old Samsung!
08-20-2018 08:44 PM
I have the same problem--no sound for any occasion. My phone is a brand new G6. I started messing with the volume settings for media, alarm, and ring, and sound started working, although sometimes very faint, even with the volume slider nearly 100%. I turned off Dolby, and turned it back on. Doing that didn't seem to have any effect. I also rebooted the phone with no effect.
I see this thread started months ago. Will Lenovo ever fix this bug?
08-21-2018 12:44 AM
I have turned off Dolby sound and stopped locking my G6 with the thumb print, for the past 24 hours it seems to have worked, so yes M have some work to do on these phones and QUICK!
08-21-2018 02:53 AM - edited 08-21-2018 08:44 AM
We thank you for reporting and sharing us your feedback, we have shared your reports with our product team for further investigation. We request you all to update your IMEI. Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled. This will help us investigate. Make sure that your Motorola Privacy is enabled.
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08-21-2018 12:03 PM
Good day Agent Swaraj,
A bit more information about 'the problem': my phone is new. It was powered on for the first time yesterday (Aug. 20) by the tech who set it up on my cellular service. IIRC, it rang once while she was setting it up. Later yesterday I was trying to configure my phone. I've not installed any apps. The only changes I made were to the Do Not Disturb preferences, turning on weeknight and weekend rules. (I've since turned those back off.) I noticed then that the phone never made any sounds at all. After hours of trying to find a way to turn the sound back on, I found this forum. When I was messing around with the volume controls for media, alarm, and ring, the speaker began working, but it's flaky. The ring volume is always very faint the first time it plays when moving the slider, then increases in volume.
As I have more time for testing, I'll try to respond to some of your questions in your bulleted list.