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Alberthall
Fanfold Paper
Posts: 17
Registered: ‎06-30-2018
Location: GB
Views: 420
Message 41 of 78

Re: Moto G6 with no ring sound

Hmm, maybe come to your part of the world later, maybe???

Alberthall
Fanfold Paper
Posts: 17
Registered: ‎06-30-2018
Location: GB
Views: 422
Message 42 of 78

Re: Moto G6 with no ring sound

Just a thought but have you updated your profile on here with the IMEI number from your phone?

Senior MotoAgent
Senior MotoAgent
Posts: 4,561
Registered: ‎12-04-2017
Location: IN
Views: 416
Message 43 of 78

Re: Moto G6 with no ring sound


@carlosgap5 wrote:
no to me just checked, says it is updated

In this case, please write to us at supportforums@motorola.com we will have someone get in touch with you for further assistance in regards to your device service. 

 

Thanks,

Swaraj

Moto Support

wealthisachoice
Paper Tape
Posts: 5
Registered: ‎08-27-2018
Location: US
Views: 383
Message 44 of 78

Re: Moto G6 with no ring sound

I have a Moto G6 Play and sometimes it will ring and other times the phone call will go right to voicemail.  I have called it several times from my other phone and it doesn't wake up or do a thing and then once the voice mail is finished it will give me the notification but that is also delayed and could be the provider.

 

I do not have it password protected as it was going to be used as a house phone.

 

I have updated this phone and it's current.  

 

Please try and get these bugs fixed.  I recently purchased 2 of these phones and haven't used the other one that much but sure need this one with my former land line telephone number working.

wealthisachoice
Paper Tape
Posts: 5
Registered: ‎08-27-2018
Location: US
Views: 380
Message 45 of 78

Re: Moto G6 with no ring sound

What should I do?????? I need help with this phone
Alberthall
Fanfold Paper
Posts: 17
Registered: ‎06-30-2018
Location: GB
Views: 367
Message 46 of 78

Re: Moto G6 with no ring sound

Ask them to send you the latest system update 

wealthisachoice
Paper Tape
Posts: 5
Registered: ‎08-27-2018
Location: US
Views: 362
Message 47 of 78

Re: Moto G6 with no ring sound

they don't automatically have the latest update avail for us on phone? I updated last week (I think) I have another phone needing an update also
Senior MotoAgent
Senior MotoAgent
Posts: 4,561
Registered: ‎12-04-2017
Location: IN
Views: 329
Message 48 of 78

Re: Moto G6 with no ring sound


@wealthisachoice wrote:
they don't automatically have the latest update avail for us on phone? I updated last week (I think) I have another phone needing an update also

Hi wealthisachoice,

 

Thank you for writing to us, as you said that you have already updated your one of the device-- do you see any improvements? Regarding your other device, could you share us the IMEI of the device? Is it G6?

 

Regards,

Swaraj

Moto Support

carlosgap5
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Posts: 12
Registered: ‎02-14-2017
Location: BR
Views: 322
Message 49 of 78

Re: Moto G6 with no ring sound

 
wealthisachoice
Paper Tape
Posts: 5
Registered: ‎08-27-2018
Location: US
Views: 316
Message 50 of 78

Re: Moto G6 with no ring sound

I talked with Sprint yesterday and they updated phone from their end.  All of the updates on the phone were current.  The phone seemed to be working ok when I talked with them and prior to it.  It was missing calls in the morning and over the weekend.  To me it looks like it might be a sleep issue or a do not disturb issue and happens when the phone hasn't been used for awhile.  I'm not sure because unless someone tells me that they called and no one answers---I don't have a clue that it's not working.  I tried it this morning and it seems to be ringing ok. 

 

Isn't it a little dangerous to give out the IMEI # on a public forum??

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