08-24-2018 06:25 AM
no to me just checked, says it is updated
In this case, please write to us at email@example.com we will have someone get in touch with you for further assistance in regards to your device service.
08-27-2018 11:25 AM
I have a Moto G6 Play and sometimes it will ring and other times the phone call will go right to voicemail. I have called it several times from my other phone and it doesn't wake up or do a thing and then once the voice mail is finished it will give me the notification but that is also delayed and could be the provider.
I do not have it password protected as it was going to be used as a house phone.
I have updated this phone and it's current.
Please try and get these bugs fixed. I recently purchased 2 of these phones and haven't used the other one that much but sure need this one with my former land line telephone number working.
08-28-2018 06:12 AM
they don't automatically have the latest update avail for us on phone? I updated last week (I think) I have another phone needing an update also
Thank you for writing to us, as you said that you have already updated your one of the device-- do you see any improvements? Regarding your other device, could you share us the IMEI of the device? Is it G6?
08-28-2018 08:07 AM
I talked with Sprint yesterday and they updated phone from their end. All of the updates on the phone were current. The phone seemed to be working ok when I talked with them and prior to it. It was missing calls in the morning and over the weekend. To me it looks like it might be a sleep issue or a do not disturb issue and happens when the phone hasn't been used for awhile. I'm not sure because unless someone tells me that they called and no one answers---I don't have a clue that it's not working. I tried it this morning and it seems to be ringing ok.
Isn't it a little dangerous to give out the IMEI # on a public forum??