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blp599
Paper Tape
Posts: 2
Registered: ‎07-17-2019
Location: US
Views: 487
Message 1 of 3

Moto g6 Play upgraded to android 9- screen pin changed issue

I just updated my phone to Android 9.  Motorola G6 Play.  I am having the same issue.  "Enter pattern to enable fingerprint".  I draw the pattern.  It tells me "Wrong Pattern".

This is ridiculous. They have known about this for months.  Why did they tell me to update, if this is a known issue.

I love this phone, but sending out an update that requires the user to wipe the phone is unacceptable.

cmar5517
Paper Tape
Posts: 1
Registered: ‎07-22-2019
Location: US
Views: 236
Message 2 of 3

Re: Moto g6 Play upgraded to android 9- screen pin changed issue

I updated overnight and today I have exactly the same problem. The pattern will start android but does not work at the second security level which enables my thumb print pin after unlock. I see number of users with the same issue going back in time so why is it still not fixed. Are these patches fully tested before being passed on to users?
Pdean2
Paper Tape
Posts: 3
Registered: ‎12-26-2018
Location: GB
Views: 57
Message 3 of 3

Re: Moto g6 Play upgraded to android 9- screen pin changed issue

This has now happened t me does anyone have a solution?

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