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Trav77
Ctrl-Alt-Del
Posts: 9
Registered: ‎10-27-2018
Location: GB
Views: 375
Message 1 of 4

Moto g6 do not disturb ending early

Using timed automatic rules for eg weeknights (23:00-09:00 next day) the do not disturb function is running itself off before the scheduled time.

I don't think it was doing this last week, and am suspicious that it is related to having travelled to a different time zone (1 hour ahead) since when this has been happening.

It turns on at the right time, so wondering if its also due to the "next day" aspect of the rule. 

This is a moto g6 on 8.0.0.

Senior MotoAgent
Senior MotoAgent
Posts: 332
Registered: ‎02-11-2019
Location: PH
Views: 240
Message 2 of 4

Re: Moto g6 do not disturb ending early

Hi Trav77,

 

Thank you for posting, allow us to look into this. That can be one of the possible reasons. Can you send us a screenshot of the current rule that you have? Also, please try to remove and re-add the rule that you have created and see how it goes.

 

Regards,
May
Moto Support

 

Trav77
Ctrl-Alt-Del
Posts: 9
Registered: ‎10-27-2018
Location: GB
Views: 233
Message 3 of 4

Re: Moto g6 do not disturb ending early

Thanks for your response, screenshot attached as requested.  I have restarted the phone which seems to have resolved the issue. But would suggest there is an underlying bug. 

Senior MotoAgent
Senior MotoAgent
Posts: 332
Registered: ‎02-11-2019
Location: PH
Views: 217
Message 4 of 4

Re: Moto g6 do not disturb ending early

Hi Trav77,

 

Thanks for the screenshot and we are unable to confirm that. Can you try to observe the device first and see if you'll still have the same concern? Please keep us posted on this.

 

Regards,
May
Moto Support

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